911 Dispatcher/Telecommunicator

Job Summary

Responsible for the proficient operation of the communication and dispatch functions of the shift. Duties include those of the call taker as well as all radio positions. This employee reports directly to the assigned Shift Communications Supervisor of PSCC.

Major Essential Duties

• Answers 911 and 7 digit non-emergency phone lines in a timely and courteous fashion
• Enters information received into the Computer Aided Dispatch system in a timely, accurate, and complete fashion
• Handles radio communications
• Dispatches appropriate personnel via radio, or other approved method, any and all calls and requests in a timely, accurate and courteous fashion
• Responsible to complete requests for information and contacts as requested by public safety agencies operating in the field, including but not limited to phone calls, and other information systems including LINK, NCIC, , E-Warrant System, and paging system
• Provides accounting for activities of all public safety personnel and equipment as reported to PSCC via radio and telephone by entry into the CAD system
• Responsible for carrying out all policies, general orders and directives for the Communications Section.
• Handles all communications assigned to their respective position and assists other telecommunicators as part of the team. Maintains situational awareness within the Center via passing of voice and written data to and from other operators within the Center. Must be able to multi-task while listening to both traffic on the station and dialog within the room.
• Operate LINK, NCIC, AVIS, DLIC, NLETS, Criminal History III and other computer system inquiries as requested by Law Enforcement member agencies as regulated by applicable Federal, State, and local rules, regulations, statues, ordinances, policies and operating procedures.
• Assists in development of all Standard Operating Procedures for dispatch.
• Trained and complies with all Federal, State, and PSCC rules, regulations, standard operating procedures, general orders, and directives for the Communication Section.
• Enters and process warrants and protections orders.
• Other duties as assigned.

Supervisory Responsibilities

• In the absence of Shift Supervisor may be appointed as Acting Shift Supervisor to perform and carry out their duties.

Relationships

• Operators work in close relationship with Shift Supervisors keeping them apprised of daily operations. This position is closely monitored and supervised.