988 DEIB Community Liaison Trainer

Frontier Behavioral Health’s presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!





WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?

• At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee’s contribution to our mission.

• Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.

• At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.

• Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.





The 988 DEIB Community Liaison & Trainer enhances the awareness, accessibility, and responsiveness of 988 services through community outreach, education, training, and partnership development, with a primary focus on LGBTQIA+ communities. This position builds and maintains trusted relationships with individuals, community organizations, stakeholders, and subject matter experts to promote awareness to promote awareness and use of 988, identify barriers to crisis care, and identify, communicate, and elevate community needs and perspectives.

Working collaboratively with the DEIB Coordinator, Senior 988 Contact Hub Trainer, agency marketing staff, program leadership, and community partners, this position supports agency-wide DEIB initiatives, community outreach, educational events, and awareness activities. The position contributes to the development and delivery of culturally responsive training and resources, including content addressing the needs and experiences of LGBTQIA+ help seekers. Community feedback gathered through outreach and partnership activities informs continuous improvement efforts and supports the development of equitable, accessible, culturally responsive, and affirming 988 services.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Establish and maintain relationships with individuals, community organizations, service providers, stakeholders, and subject matter experts to strengthen awareness of, access to, and connection with 988 services, with a primary focus on LGBTQIA+ communities.
• Conduct community outreach and education regarding 988 services, including how and when to access crisis support, with focused engagement of LGBTQIA+ communities and other underserved populations as assigned.
• Represent FBH and 988 services at Pride events, community events, resource fairs, conferences, and other outreach activities, including staffing informational tables and engaging with community members.
• Provide information about 988 services, answer questions, distribute educational materials, and connect with individuals with appropriate crisis and community resources.
• Gather and document community feedback regarding awareness of 988, barriers to crisis care, unmet needs, and opportunities to improve access and service responsiveness through outreach, events, partnerships, and other community engagement activities.
• Communicate relevant community feedback and recommendations to the DEIB Coordinator, 988 leadership, Senior 988 Contact Hub Trainer, and other appropriate stakeholders as appropriate to support continuous quality improvement.
• Support the DEIB Coordinator with agency-wide DEIB initiatives by contributing community knowledge, resources, stakeholder perspectives, and assistance with events and outreach activities, including efforts involving other underserved communities as assigned.
• Partner with the Senior 988 Contact Hub Trainer to develop, review, and co-facilitate LGBTQIA+-focused training and resources and support other culturally responsive training initiatives as assigned.
• Collaborate with agency marketing staff, the DEIB Coordinator, and program leadership on 988 messaging, educational materials, awareness campaigns, community events, and outreach initiatives.
• Collaborate with LGBTQIA+ community organizations and subject matter experts, including Spectrum Center Spokane and Odyssey Youth Movement, and other community organizations and subject matter experts to develop, maintain, and update resources for 988 staff and help seekers.
• Track assigned outreach activities, events, partnerships, presentations, community feedback, distributed resources, maintain accurate records and assist with program reporting and evaluation.
• Maintain and apply current knowledge of LGBTQIA+ terminology, community resources, emerging needs, and best practices relevant to culturally responsive behavioral health and crisis services.
• Other duties as assigned.

QUALIFIED APPLICANTS WILL HAVE:

REQUIRED:

• Bachelor’s degree in behavioral health related field.
• Must apply for a Counselor Agency Affiliated – Registered credential from the Washington State Department of Health within 30 days of hire and maintain throughout employment in position.
• Must have an unrestricted and valid driver’s license, active car insurance and must be willing to use personal vehicles in the course of work.

PREFERRED:

• Experience working with LGBTQIA+ individuals, communities, organizations, or initiatives.
• Experience supporting diversity, equity, inclusion, and belonging initiatives, education, or training.
• Experience developing community partnerships or conducting community outreach.
• Experience facilitating training, presentations, workshops, or community education.
• Knowledge of behavioral health crisis services, suicide prevention, or the 988 Suicide & Crisis Lifeline.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of the strengths, barriers, and service needs affecting LGBTQIA+ individuals and communities, as well as an understanding of broader DEIB principles.
• Commitment to culturally responsive, equitable, accessible, and affirming behavioral health and crisis services.
• Ability to establish and maintain effective relationships with individuals, community organizations, stakeholders, and subject matter experts.
• Ability to engage and communicate effectively with people of varied backgrounds, identities, cultures, education levels, and socioeconomic circumstances.
• Ability to collaborate with internal departments and community partners while maintaining clear professional roles and responsibilities.
• Strong written and verbal communication, facilitation, presentation, and interpersonal skills.
• Ability to assist with the development and delivery of engaging training, educational presentations, outreach activities, and resource materials.
• Ability to gather, organize, and communicate community feedback regarding service access, barriers, emerging needs, and opportunities for improvement.
• Ability to represent FBH professionally at community meetings, public events, resource fairs, and outreach activities, including occasional evenings or weekends.
• Ability to work independently, manage multiple priorities, and effectively use Microsoft Office, presentation software, virtual training platforms, and other relevant technology.

PHYSICAL, SENSORY & ENVIRONMENT:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Work is generally performed in an office setting which may involve sitting and use of computers for four to eight hours per day.
• May be required to lift 10 - 20 pounds.
• Work may be performed out of office and travel may be needed to outside areas.
• Blood-borne Pathogen Category IV - No exposure to blood-borne pathogens.





PAY RANGE (Hourly/ Non-Exempt): $25.89-$31.53

All pay is based on longevity at Frontier Behavioral Health; thus, the starting pay for this position is $25.89 per hour.





Our Benefits and Perks are Amazing!

​WE BELIEVE IN WORK LIFE BALANCE:

• Paid Time Off – Employees accrue up to 26 days of PTO in the first year of employment!

• Plus 9 Paid Federal Holidays!

• Sick Leave – Extended Sick Leave and Paid Sick and Safe Time.

• Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.

BENEFITS: www.fbhwa.org/careers/benefits

• Medical, Dental and Vision

• Retirement – We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.

• Flexible Spending Accounts

• Life Insurance – Company paid coverage that starts the first of the month following 6 months from your date of hire.

PERKS: www.fbhwa.org/careers/perks

• Signing Bonus!

• No-cost licensure supervision for those pursuing clinical licensure.

• Federal and State Loan Forgiveness Program for qualifying Programs.

• Reimbursement of License/Certification application fee that is required for the position.

• Free Employee Assistance Program

• Staff Discounts at various FBH partners throughout Spokane!

Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.