A11202 - Customer Care Professional I - A

If you have a passion for helping people, especially those who may be going through a difficult time we encourage you read on.

As a Customer Care Professional, you will be providing service to long term care insurance policy owners as well as financial representatives of insurances companies. You will have the opportunity to be part of a supportive team to provide best in class customer service.

RESPONSIBILITIES
1. Answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility and claims processing.
2. Documents all calls and related correspondence using the LTC insurance system or other proprietary tools and office processes; document follow-up calls, voicemails and any other pending service requests.
3. Provides prompt, courteous and excellent service to internal and external customers at all times. This includes an obligation to actively cooperate and interact with other departments to advance the overall interest of the company.
4. Identifies service opportunities and suggests innovative ideas for improvement.
5. Handles multiple products and services intermittently while meeting established service requirements and standards.
6. Acts with a sense of urgency and takes ownership regarding aspects of call management and escalation of issues.
7. Ensures issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership when necessary.
8. Other duties and projects as assigned.