Academic Advisor (4006)
Summary
Senior Academic Advisor at Life University provides holistic academic guidance to students, manages caseloads, mentors advisors, and ensures smooth progression toward graduation using CRMAdvise.
Under general direction, the Academic Advisor is responsible for implementing a relationship-based Academic Advising model that reflects best practices and optimal support for students. Promoting a holistic and unified approach to academic advisement and academic success is the primary priority for the Academic Advisor. Academic Advisors are responsible for outcomes-driven efforts in academic advising, including but not limited to retention, progression, and graduation. Academic Advisors also serve as mentors for Academic Advisors.
Essential Job Functions
- Follows the University advising model/plan to meet the needs of undergraduate, graduate, and professional students in on-ground and online programs.
- Answer questions from new and returning students regarding courses, registration process, and general advisement.
- Maintain accurate and appropriate information regarding caseload, and term to term management of that case load.
- Maintain check-in communication with current caseload and update communication in CRMAdvise.
- Collaborate with staff of the Registrar's Office, Admissions, Student Engagement, New Student Orientation, and Academic Learning Center as needed to contribute to students' smooth integration and transition to graduation.
- Assist with and coordinate administrative holds on registration.
- Provide timely data and reports as requested and directed.
- Contact and schedule appointments for new students to be advised.
- Work on-call to assist students without appointment.
- Audit new student academic plans to ensure students are selecting the correct classes.
- Mentor new academic advisors.
- Aid staff in supporting student needs as necessary within the department.
- Additional duties and responsibilities as assigned.
Additional Duties And Responsibilities
- Exhibits student centeredness in performance of all job duties.
- Treats all others with respect; understands the impact of culture/background on the behavior of others; respects differences among the Life community and demonstrates inclusive behavior.
- Anticipates, listens to, understands and responds to customer needs. Delivers work products and services to customers in a way that reflects positively upon the department and the University.