Academic Operations Supervisor （教学运营主管）

New Oriental Education Singapore Pte. Ltd. is part of New Oriental Education & Technology Group, an established education group founded in China. As we develop our Singapore operations, we are building a local team to support the delivery of quality educational programmes. We are looking for proactive and collaborative individuals who are interested in education and keen to contribute to the development of our teaching team and academic operations.

About the Role

We are looking for an Academic Operations Supervisor to coordinate teacher recruitment, onboarding, scheduling, training and teaching quality support for our Singapore operations. You will help build a reliable pool of teachers, implement teaching standards and ensure the smooth delivery of courses and educational programmes.

Key Responsibilities

1. Recruit and maintain a pool of Singapore-based teachers to support business needs. Develop recruitment channels and maintain an up-to-date teacher database covering qualifications, teaching expertise and availability.

2. Coordinate teacher screening, teaching demonstrations, interviews, onboarding and engagement arrangements. Support the development and implementation of teacher assessment criteria, performance reviews and assignment processes.

3. Contribute to the development and implementation of teaching standards, course delivery guidelines and teacher training programmes to strengthen teaching capabilities and service quality.

4. Coordinate class timetables, teacher assignments and cover arrangements to ensure lessons and programmes run smoothly.

5. Monitor lesson feedback, student evaluations, parent feedback and relevant teaching data. Work with teachers and internal teams to identify issues and follow through on improvements.

6. Support teacher recruitment, briefing, training, deployment and on-site coordination for holiday camps, short courses and specialised programmes.

7. Maintain positive working relationships with teachers, address operational concerns and support teacher retention, engagement and professional standards.

Requirements

• A bachelor’s degree, preferably in Education, English, Management or a related discipline.

• Good written and spoken English for day-to-day communication with teachers, students, parents and internal stakeholders.

• Relevant experience in teacher recruitment, academic administration, timetabling, teaching team management or education programme operations would be an advantage.

• Experience managing teachers in Singapore, including within international schools, tuition centres or other education providers, and an established local teacher network would be an advantage.

• Strong communication, coordination and organisational skills, with the ability to manage recruitment channels, teacher resources and operational processes.

• An understanding of teaching and course delivery, with the ability to balance educational quality, student needs and operational requirements.

• A proactive and dependable approach, with strong follow-through and the ability to manage multiple programmes and competing priorities in a fast-changing environment.
  

  
  

  公司简介

  新东方新加坡分公司隶属于新东方教育科技集团。随着新加坡业务的逐步开展，我们正在组建本地团队，为优质教育课程及项目的开展提供支持。我们期待对教育行业有热情、积极主动且善于协作的人才加入，共同推动师资团队建设及教学运营工作。

  岗位介绍

  我们正在招聘一名教学运营主管，负责新加坡本地教师的招聘、入职对接、排课、培训及教学质量支持。该岗位将协助建立稳定的师资队伍，推动教学标准落实，保障课程及教育项目顺利开展。
  

  岗位职责

  1. 根据业务需求，开展新加坡本地教师招聘及师资储备工作，拓展招聘渠道，建立并维护教师信息数据库，及时更新教师资质、授课专长及可授课时间。

  2. 组织教师筛选、试讲、面试、入职及合作对接，协助建立并落实教师评估标准、绩效评价及授课安排机制。

  3. 参与制定和落实教学标准、课程交付规范及教师培训计划，提升教师教学能力和服务质量。

  4. 统筹课程排班、教师安排及代课协调，保障日常课程和项目顺利开展。

  5. 持续跟进课堂反馈、学生评价、家长意见及相关教学数据，与教师及内部团队共同识别问题，并推动改进措施落实。

  6. 支持夏令营、假期营、短期课程及专项课程等项目的教师招募、项目说明、培训、调配及现场协调。

  7. 维护良好的教师合作关系，协调处理日常运营问题，提升教师稳定性、参与度及团队专业水平。
     

  任职要求

  1. 本科及以上学历，教育、英语、管理或相关专业优先。

  2. 具备良好的英语书面及口头沟通能力，能够与教师、学生、家长及内部团队进行日常工作沟通。

  3. 具备教师招聘、教务管理、课程排班、教师团队管理或教育项目运营经验者优先。

  4. 具备新加坡本地教师管理经验，包括国际学校、补习中心或其他教育机构相关经验，或拥有本地师资资源者优先。

  5. 具备良好的沟通协调、组织及流程管理能力，能够有效管理招聘渠道、师资资源和日常运营流程。

  6. 理解教学及课程交付流程，能够兼顾教学质量、学生需求和运营要求。

  7. 工作主动、认真负责，执行及跟进能力强，能够在快速变化的环境中协调多个项目及不同优先级的任务。

  Interested candidates are invited to click “Apply” or email their CV to qt_sg_recruitment@xdf.cn, indicating “Academic Operations Supervisor” in the email subject line.

  有意应聘者，请点击 “Apply” 提交申请，或将个人简历发送至 qt_sg_recruitment@xdf.cn，邮件标题请注明 “教学运营主管”。