Academic Tech Support Analyst
Job Title: Tech Support Analyst
Salary: $18,100 - $19,500 (monthly salary)
Location: Mexico City, Hybrid
Contract: Permanent
Hours: Full time
We support learners, educators and institutions around the world and we are looking for a proactive Tech Support Analyst with at least B2 level of English and a strong customer‑support mindset, who enjoys understanding users' needs, investigating technical challenges, and providing clear, supportive solutions to every customer.
We are Cambridge University Press & Assessment (CUPA), a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge.
About the role
As a Tech Support Analyst, you will own, investigate and resolve technical support issues on Cambridge University Press &...
Salary: $18,100 - $19,500 (monthly salary)
Location: Mexico City, Hybrid
Contract: Permanent
Hours: Full time
We support learners, educators and institutions around the world and we are looking for a proactive Tech Support Analyst with at least B2 level of English and a strong customer‑support mindset, who enjoys understanding users' needs, investigating technical challenges, and providing clear, supportive solutions to every customer.
We are Cambridge University Press & Assessment (CUPA), a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge.
About the role
As a Tech Support Analyst, you will own, investigate and resolve technical support issues on Cambridge University Press &...