Academy Operation & Student Services Executive
We are seeking a detail-oriented and service-focused Academy Operations & Student Services Executive to support training operations, maintain and enforce Standard Operating Procedures to ensure operational and regulatory compliance as well as to manage student services from enquiry follow-ups and enrolment conversions through course completion to ensure a positive learner experience
Key Responsibilities:
- Operations Management
- Training Administration
- Student Engagement & Enrolment Support
- Stakeholder Coordination
Requisites
- Diploma or Degree in Business, Education, Operations, or related field
- Experience in training administration, education operations, or regulated environments preferred
- Strong documentation and process-orientation mindset
- Ability to balance compliance, service quality, and enrolment targets
- Comfortable with follow-ups and student engagement in accordance with approved processes
- Proficient in MS Office and CRM / student management systems
- Strong communication and organisational skills