Access Control Monitor / Installation Access Screener / Service Desk Technician

POSITIONS : Access Control Monitor / Installation Access Screener / Service Desk Technician

1. Access Control Monitor :

Education : High School or Equivalent

Special Skills : Must have knowledge on controlled area access procedures and policies, MS Proficient

Job Description :

1. Opens gate to allow entrance or exit of employees, truckers, and authorized visitors.
2. Checks credentials or approved roster before admitting anyone.
3. Issues passes at own discretion or on instructions from superiors.
4. Directs visitors and truckers to various parts of grounds or buildings.
5. Inspects outgoing traffic to prevent unauthorized removal of company property or products.
6. May record number of trucks or other carriers entering and leaving.
7. May perform maintenance duties, such as cleaning and sweeping gate areas.
8. May require permits from employees for tools or materials taken from premises.
9. Other duties and responsibilities assigned by Management

2. Installation Access Screener :

Education : High School or Equivalent

Special Skills : Screens personnel questionnaires to determine accuracy of information documented and clarifies any discrepancies

Job Description :

1. Keeps track of received data and source documents
2. Prepares and sorts source documents, and identifies and interprets data to be entered
3. Contacts preparers of source documents to resolve questions, inconsistencies, or missing
4. data
5. Enters alphabetic, numeric, or symbolic data from source documents into computer following
6. procedures, and enters necessary codes
7. Compares data entered with source documents, or reenters data in verification format on
8. screen to detect errors
9. Reviews and makes necessary corrections to information entered. Compiles, sorts, and
10. verifies accuracy of data to be entered
11. Processes various forms and assists in establishing and maintaining an effective and
12. efficient records management system.
13. Generates reports and responds to inquiries regarding entered data as requested.
14. Maintains confidential information
15. Performs general clerical duties such as typing, answering phones, etc.
16. Ensures accurate control of installation access media processed
17. Compiles data for reconciliation and validation of installation media
18. Interpret Hindi at a level appropriate to document USG forms
19. Perform additional duties as required

3. Service Desk Technician :

Education : High School or Equivalent

Special Skills : Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of work order information in a timely manner. The Service Desk Technician position reports to the Service Desk Senior for the execution of the day-to-day operation of the Service Order Reception Center.

Job Description :

1. Deliver excellent customer service by addressing questions, complaints and requests in a tactful manner via telephone, email and face-to-face interaction.
2. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutions.
3. Provide accurate, valid and complete information by suing the right methods/tools.
4. Follow communication procedures, guidelines and policies.
5. Initiate service order forms based on customer requests.
6. Provide solutions and support to the customer using in-depth knowledge of company procedures and services.
7. Ensure employees understand their contribution to program objectives
8. Distribute information efficiently.
9. Ability to multi-task and prioritize and manage time effectively.
10. Report to Service Desk Senior on any issue that could significantly impact the mission of the Service Order Reception Center.
11. Perform other related duties as required and/or assigned.