Access & Engagement Program Supervisor

JOB TITLE: Access & Engagement Program Supervisor

REPORTS TO: Director of Access and Engagement

SCHEDULE: Sunday-Thursday (9:00am-5:30pm)

LOCATION: Venice, CA, Access Center, On-site

STATUS: Full-Time, 40 hrs/wk, Exempt

DRIVER POSITION: Yes [If Yes, see driver policy]

SALARY: $70,304.00 Annually

ABOUT US:

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma-informed, low-barrier programs that support young people in exiting the streets and achieving stability. Our robust continuum of care includes street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs.

SPY is a unique social impact agency that values community collaboration and a deep commitment to the well-being of youth. If you have the skills, passion, and collaborative spirit, join our growing team .

ABOUT THE ROLE:

The Access & Engagement Program Supervisor is a dynamic leadership role that bridges SPY's drop-in Access Center and street-based Outreach & Engagement programs. This position is responsible for overseeing the day-to-day operations of the Access Center and supervising an outreach team providing street-based services across Service Planning Area 5 (SPA 5). The ideal candidate brings a strong foundation in trauma-informed care, Positive Youth Development, and community outreach, and is passionate about creating safe, empowering spaces for youth experiencing or at-risk of homelessness.

WHAT YOU'LL DO:

• Oversee, grow, and develop Access Center programs using Positive Youth Development and trauma-informed approaches.
• Provide oversight of the Access Center's programming, front-line staff, volunteers, interns, and case management, including contracts with DMH, DCFS, Youth Family Reconnection, and Problem Solving.
• Deliver strengths-based supervision to supervisory staff and Access Center teams.
• Manage all Access Center data, reports, and contract expectations.
• Ensure high-quality front desk operations and member flow.
• Manage co-located Access Center partnerships and serve as the SPY point of contact for partners, as established by the Director of Access & Engagement and Development.
• Develop and maintain a consistent schedule of engaging, youth-centered programming focused on empowerment, development, and healing arts approaches.
• Lead weekly Restorative Justice meetings and implement a Restorative Justice framework in member accountability practices.
• Collaborate with the Volunteer Coordinator to support and manage on-site Access Center volunteers.
• Supervise AC youth liaisons and interns in coordination with the Access Center Supervisor, overseeing daily assignments, onboarding, training, and regular check-ins.
• Manage facility needs and ensure the upkeep and functionality of the physical Access Center space.
• Oversee and manage Access Center budgets responsibly.
• Resolve administrative challenges by coordinating reports, analyzing data, and implementing effective solutions.
• Lead performance management for all team members, including coaching, disciplinary processes, and assurance that department goals and deadlines are met.
• Provide trauma-informed, strengths-based supervision and professional development for supervisees.
• Other duties as assigned to support the mission of the organization.