Access Site Restoration Technician Senior Specialist

Join us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role purpose

To manage and restore Vodafone Egypt’s Radio Access Network sites’ problems on a 24/7 basis from both a fault management and performance management perspective. Responsibilities include all access sites’ Radio BTS faults, misconfigurations, transmission faults, and performance degradations. The team acts as a second line to all access voice and data service issues in terms of site problems and owns completely all access site problems from end to end until resolution by different entities.

Role profile

Corrective maintenance:

• Act as the focal point and owner of all access sites restoration activities within technology
• Direct network fault management towards correct fault resolution
• Second line to Access SOC, TX SOC, and SOC performance desk
• Last line at Vodafone technology in resolving site problems
• Direct any RNC/BSC/major TX node problem to TX and Access Support teams
• All lead times (response, handling, and escalation) to be within the agreed lead times to ensure achieving the least MTTR (Mean Time To Repair)
• Ensure adherence to standard technical procedures while handling network activities, problems, and faults

Performance management:

• Master all performance KPIs affecting and measuring site performance
• Use KPI degradations to guide the restoration towards exact fault and to assess fault clearance after actions
• Act as a second line for performance management to SOC performance desk
• Direct non-fault based KPI degradations to RAN, radio, and TX planning teams

Think customer, think service

• CSRs with vendors
• Issue site/node based CSRs
• Support the vendor with all necessary logs
• Follow up on all cases with the vendor

Stakeholder management:

• Own all access sites problems and degradations from an end-to-end perspective
• Actively manage all stakeholders within SM or the whole technology department
• Focal point for all site-based performance reporting between SM-RO and CE departments

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Competencies and qualifications

• 3-5 years of experience in the telecommunication industry
• 3-5 years of experience in Ericsson RAN products (Baseband, DUW, RNC, BSC) in addition to TCU/SIU/R6K and Ericsson MOM
• AMOS/Moshell troubleshooting and scripting skills
• Good knowledge of GSM, UMTS, LTE, and 5G technologies
• IP knowledge (basics of routing, switching, and VLANs)
• Antenna, RET, and RF connectivity
• Shell scripting and/or Python
• Familiar with security terms
• Must have technical and professional qualifications:
• Decision making
• Working under pressure
• Quick, active, and high-paced
• Technical troubleshooting skills
• Ericsson, Huawei, and SIAE Access and Transport second line expertise

Who we are

We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to the relevant guidance provided during the recruitment process.

Together we can.