Access Specialist

Job Title: Access Specialist
Department: Integrated Health - Mendocino County
Location: Ukiah, CA
Status: One (1), Full-Time, Non-Exempt
Hours: 40 hours per week
Salary: $25.63 - $27.53 per hour (DOE) / Additional Differentials Must Qualify
Open Date: July 21, 2026
Close Date: Open Until Filled

Pay Differentials Offered (must qualify through testing or verification):

• Language Translation - Bi-cultural Spanish: $1.00 per hour
• Bimodal Bilingualism - ASL Sign Language: $1.00 per hour
• Bimodal Multilingualism - ASL Sign Language: $2.00 per hour

Overview:

Are you skilled at supporting daily engagement and helping people access welcoming, low barrier spaces for connection and support?

This Access Specialist position is based out of the Building Bridges (B2) Homeless Resource Center and focuses on connecting people to the Day Resource Center and Emergency Shelter. In this role, you will support enrollment and participation in day services, connect guests to emergency shelter as needed, and ensure accurate tracking and documentation of services and shelter access in the Homeless Management Information System (HMIS) and electronic health record. This position plays a key role in supporting daily engagement, access, and service coordination.

Role Summary

The Integrated Health Access Specialist serves as a primary access point for individuals and families seeking services through Redwood Community Services’ Integrated Health Department. Working in resource center and shelter settings, the Access Specialist helps people navigate and connect to coordinated services that support whole person care. This role blends direct guest engagement with administrative responsibilities and requires strong organization, attention to data quality, and a commitment to compassionate, low barrier service delivery.

Essential Duties & Responsibilities

• Conduct outreach, engagement, screenings, and intake activities in person and over the phone to assess needs, determine eligibility, and support enrollment in services.

• Support access to Day Habilitation, emergency shelter, ECM, Housing Support Services, and/or Coordinated Entry, including enrollment support and documentation of participation.

• Provide on site support in the Day Resource Center and other Integrated Health settings, including guest engagement, backup coverage, and assistance during challenging situations using crisis communication and de escalation skills.

• Maintain accurate, timely, and confidential client records and service documentation in required data systems, ensuring data quality and compliance with agency, county, and funder requirements.

• Coordinate with internal staff and community partners to support access, referrals, and continuity of services.

• Deliver services consistent with person centered, strength based, low barrier, harm reduction, and Housing First principles. Core Competencies

• Client centered, compassionate engagement and strong customer service skills

• Cultural humility and ability to work effectively with diverse populations

• Trauma responsive and harm reduction oriented practice

• Organization, attention to detail, and comfort balancing people facing work with documentation

• Sound judgment, adaptability, teamwork, and safety awareness