ACCESS TEAM MANAGER

Primary Responsibilities:

Program Management - 35%

• Ensure the delivery of high-quality services within our College Access Program through observation, group & individual staff meetings, reports, and other feedback
• Meet regularly with regional Program Leadership to set and assess programmatic goals
• Communicate, manage, and achieve team program Key Performance Indicators
• Partner with the Access Program Director (APD) to create and manage balanced Advisor caseloads
• Manage program resources (materials, training, technology, supplies, appropriate time, and coaching) to ensure that your team has what they need to do their job
• Actively look for opportunities for curriculum, training, and other program improvement and bring ideas to APD
• Support team towards active class goal of October 1st by scheduling and managing First Meetings

In collaboration with Student Recruitment and Partnerships Manager (SRPM) and APD, support recruitment efforts for 11th graders for new Access class at outreach events

• Manage fee assistance and student expenses budgets within budgetary requirements
• Effectively create and manage project plans for assigned project(s), and ensure that assigned project(s) are delivered with the highest quality, on-time, and within budgetary requirements

Staff Management – 35%

• Manage a team of 5 – 6 College Access Advisors, each of whom is supporting a caseload of approximately 65 high school seniors
• Meet regularly with team members one-on-one to assess progress toward individual performance goals and team program goals
• Maintain a supportive, inclusive, positive work environment within the team, including but not limited to leading weekly team meetings and providing individual support to Advisors
• Support the APD in hiring, onboarding, and training new College Access Advisors
• Coach staff through challenges, creating space for staff to explore growth opportunities
• Provide regular, consistent, honest feedback that gives staff an understanding of their performance and demonstration of behavioral competencies at the present and where/how they can grow
• Observe and coach staff interacting with students
• Pull and analyze data that reflects program Key Performance Indicators
• Deliver formal annual performance reviews, as well as informal goals check-ins
• Stay connected to the experience of the team, maintaining steady lines of communication, and address staff concerns and questions when they do arise
• Identify development needs and opportunities across the team; partner with regional Program Leadership on growth and advancement planning
• Partner with regional Program Leadership and People & Culture to address performance concerns, including transitions out of the role or organization, when needed
• Support students when their Advisors are out of the office or when Advisors have transitioned out of Bottom Line and before new staff has been trained
• Problem solve and develop problem solving skills in Advisors while connecting students to resources and developing their resourcefulness
• Plan for, approve, and resolve situations as they relate to paid time off and leaves of absence
• Approve and submit monthly expense reports
• Approve bi-weekly time cards
• Act as the manager on duty as needed
• Manage part-time and/or temporary staff as needed (e.g., front desk assistants, interns)

Direct Student Support – 15%

• Provide one-on-one guidance to a caseload of up to 10 high school seniors (at most times; occasionally more on a temporary basis during staff transitions)

• College Lists

• Coach each student towards a college list that meets College Access Program standards, is individualized to that student, and is in line with admissions and affordability data
• Adjust admissions chances based on changes to student academic profile throughout the year

• Essays

• Help each student brainstorm, revise, and finalize college essays by utilizing both in person and remote support tools

• Applications

• Design individualized service plans to ensure each student submits complete, high-quality college applications by institutional priority deadlines
• Support students in identifying and completing missing/additional application materials throughout the winter and spring

• Financial Aid/Decision Making

• Guide students (in person or remotely) to submit FAFSA and/or CSS Profile by institutional priority deadlines
• Identify and support students selected for federal income and/or citizenship verification
• Identify students eligible for a variety of scholarships
• Explain financial aid award data to each student, and coach them to make a financially responsible college decision
• Support students with submitting a deposit to a college by May 1st

• Maintain ongoing communication with all students on caseload

• Lead 60-minute meetings for 3 – 5 students per week
• Respond to all student texts/calls/emails within 2 business days
• Develop individualized communication plans to ensure students remain engaged with the program and meet deadlines

• Help students resolve general obstacles that come up throughout the school year by coaching them on self-advocacy and resourcefulness skills

Secondary Responsibilities:

External Relationships – 5%

• Develop and maintain positive, productive relationships that benefit College Access students:

• Ensure that Bottom Line is leveraging our high school, scholarship organization, and community partnerships to effectively support shared students, maintain productive and consistent communication, and recruit the next class of Access students

Organizational Support –10%

• Support other teams as required, based on resources and workloads as well as individual campus knowledge
• Support Development Team events and meetings when needed by nominating and recruiting students to attend or speak, facilitating a variety of pieces of the event, training staff on particular roles, managing transportation, etc.
• Represent the Bottom Line brand in a positive light, and take actions to increase brand awareness throughout the community

Duties, responsibilities and activities may change at any time with or without advance notice.

If you meet the qualifications below, you should apply.

Required:

• Bachelor’s degree or equivalent experience
• 4+ years of related post-graduate work experience
• 2-3 years of direct people and project management experience
• Excellent leadership, data analysis, problem solving, communication, organization, and time management skills
• Experience developing trusting relationships with our population of students
• Demonstrated commitment to Bottom Line's Mission, Vision, and Core Values.
• Advanced proficiency in Bottom Line's seven core competencies: Relationships, Results, Communication, Inclusiveness, Talent Development, Agility, and Planning
• The ability to make a minimum of a two-year commitment

Preferred:

• Familiarity with College Access field
• Familiarity with the New York Public High School landscape
• Fluency in language other than English, especially Spanish, Haitian Creole/French and/or Chinese a plus