Accommodation Manager | Reef Gateway Hotel, Airlie Beach

Lead the Accommodation Team at a Thriving Airlie Beach Icon

Reef Gateway Hotel is a busy, well-established venue within Australian Venue Co., currently undergoing exciting renovations — with even more ahead for the property.

Reporting to the Venue Manager, you'll oversee the day-to-day operations of the accommodation department, ensuring high standards across guest experience, presentation, team performance, compliance and operational efficiency.

This role is ideal for a strong hospitality leader who enjoys balancing guest service, operational management and team leadership while creating memorable guest experiences.

What's on Offer

• Salary package of $79,550
• Career progression opportunities across Australian Venue Co. venues
• Staff discounts across food and beverage
• Supportive and energetic team culture
• Opportunity to be part of a busy, well-established Airlie Beach venue currently undergoing exciting renovations

Key Responsibilities

• Lead day-to-day accommodation operations
• Oversee reservations, check-in/check-out and room allocation processes
• Maintain high standards across guest experience, cleanliness and presentation
• Manage guest feedback and customer service recovery professionally
• Supervise, train and support accommodation team members
• Ensure compliance, safety and operational procedures are followed
• Complete operational reporting and support continuous improvement initiatives
• Monitor occupancy, room standards and operational efficiencies
• Support a positive, accountable and high-performing team culture
• Work closely with the broader venue team to deliver a seamless guest experience

What We're Looking For

• Previous experience within accommodation, hotel or hospitality management
• Experience using RMS or a similar property management system is essential
• Strong knowledge of reservations and accommodation operations
• Excellent leadership, communication and organisational skills
• Ability to manage competing priorities in a fast-paced environment
• Strong guest service and problem-solving skills
• Hands-on leadership style with strong attention to detail
• Flexible availability including weekends and peak periods when required
• A proactive operator who takes pride in standards, team culture and guest experience

If you're looking for your next hospitality leadership opportunity within a vibrant and growing venue group, we'd love to hear from you.

Apply now and join the team at Reef Gateway Hotel.