Account Director

Account Director: Growth and Omnichannel (LATAM).

Work Model:
- 100% remote.
- Approximately 7:00 a.m. to 5:00 p.m. (CST), aligned with U.S. teams.

Languages:
- Advanced English and Spanish (C1+).

Travel:
- Valid passport and required documentation to travel to the U.S.

The Opportunity:
- At 121 Corp, we are looking for a commercially driven Account Director to lead strategic client partnerships, unlock organic growth, and shape omnichannel opportunities across websites and digital experiences, e-commerce, performance content, and social.
- You will be a senior business partner to clients—not a day-to-day project manager—connecting their business goals with impactful solutions and profitable growth.

Responsibilities:
- Grow and retain a portfolio of client accounts through actionable growth plans, strategic recommendations, and executive-level relationships.
- Identify and convert cross-sell, upsell, and new business opportunities.
- Contribute to proposals, pitches, and commercial presentations.
- Lead quarterly business reviews (QBRs), linking omnichannel performance and digital investment to client outcomes.
- Shape the portfolio’s digital and omnichannel agenda across web and digital experience, e-commerce, social commerce, retail media, and content at scale.
- Own account commercial health including revenue forecasts, profitability, pricing, scopes of work, negotiations, and CRM accuracy.
- Partner with Project Management, Operations, Creative, Production, and Finance to ensure aligned delivery while maintaining clear commercial ownership.
- Coach Senior Account Executives and elevate strategic thinking, accountability, and client service standards.

Success Metrics:
- Sustained profitable account growth.
- Strong client retention and satisfaction.
- Credible revenue forecasts.
- Documented growth plans for priority accounts.
- Meaningful contributions to new business development.

Qualifications:
- 6+ years in account management, client services, or business development within advertising, creative, digital, or integrated marketing agencies, including portfolio leadership.
- Proven record of organic revenue growth, executive client relationships, commercial negotiations, and team development.
- Strong understanding of digital-led programs including websites, digital experiences, e-commerce, social, and performance-driven content.
- CPG or consumer-brand experience is a plus.
- Confidence working with account financials, SOWs, contracts, forecasts, and CRM platforms such as Salesforce, HubSpot, or Odoo.
- Excellent business communication and presentation skills in English and Spanish (C1+).
- Ability to collaborate across Latin America and the United States and work with evolving client priorities.

Role Impact:
- You will help build lasting client partnerships, expand the value 121 delivers across channels, and bring strategic velocity to a collaborative, multicultural agency environment.

Location: Remote - Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Uruguay, Venezuela

Skills required for this job:

• Account management
• Business development
• Business services client management
• Customer relationship management (CRM)
• E-commerce
• Negotiation
• Omnichannel strategy
• Revenue forecast