Account Director

Overall purpose of the job:

The Account Director is a key customer facing role. This role is needed to focus on going higher in Accounts, nurturing engagement and relationships with the C suite by coordinating e.g. Business Reviews involving key Expo-e stakeholders, peering with the customer C suite. This will identify £1M+ new business deals. This individual will not be required to carry out day to day Account Management, thus will be able to focus completely on this as a senior business development / Account Director

This is a hybrid role, combining remote collaboration with frequent face to face meetings and reviews at customer sites. You’ll bring both technical insight and commercial acumen to help customers get the best from their IT strategy, including Cloud, Unified Communications, Security, Network, and Microsoft solutions.

Key responsibilities for this job:

• Lead and deliver face-to-face business reviews with customers, demonstrating solution performance, ROI, and strategic value.

• Support Account Directors in shaping and closing large and complex deals, providing solution expertise and customer insight.

• Proactively identify growth and optimisation opportunities within existing customer environments.

• Maintain deep knowledge of the company’s solution portfolios, ensuring customers receive best-in-class solutions.

• Collaborate with Solution Architects and technical specialists to design and evolve solutions that enhance business outcomes.

• Drive customer retention and satisfaction through strategic engagement and measurable value delivery.

• Represent customer interests internally, influencing product, service, and solution enhancements.

• Any other fair and reasonable task or duty assigned to you by your manager, or other senior Exponential-e Ltd staff member

Knowledge and experience required:

• Proven track record in customer facing sales role within IT, telecoms, or managed services.

• Strong technical understanding across the following: Cloud (Azure), Unified Communications (Teams/Cisco Webex/ Five 9), Security, Microsoft 365, and Networking.

• Confident and engaging customer presenter, capable of leading executive-level business reviews in person.

• Excellent commercial awareness with the ability to connect technical outcomes to business objectives and ROI.

• Strong interpersonal skills — able to build trusted relationships across multiple stakeholders.

• Self - motivated and organised, comfortable managing a hybrid schedule with regular customer site travel.

• Strategic mindset with a focus on long-term customer success and solution improvement.

Desirable knowledge and experience:

• Experience working for a Managed Service Provider (MSP) or Systems Integrator.

• Background in driving customer engagement strategies and technology adoption initiatives.