Account Directors (Health & Beauty)

We’re looking for two Account Directors to join our growing Health & Beauty team in Nottingham.

These are two exciting opportunities within the same client team, offering the chance to work with a leading Health & Beauty retailer. While both roles combine senior client leadership, commercial management and account development, each will have a slightly different focus:

• Account Growth: focused on accelerating account growth, identifying new opportunities, building a strong pipeline and turning strategic priorities into commercially successful programmes.
• Supplier & Programme Management: focused on leading an established brand-led programme, developing supplier-funded opportunities and ensuring exceptional client service, commercial performance and programme delivery.

Across either opportunity, you’ll build trusted relationships with senior stakeholders, shape strategic and creative solutions, identify opportunities for growth and bring together teams from across N2O to deliver impactful retail and experiential campaigns.

We’re looking for confident, commercially minded Account Directors who thrive in a fast-paced retail environment, can operate with a high degree of autonomy and are passionate about creating exceptional brand experiences.

This a hybrid role with 2-3 days in the Nottingham office, with some travel to client meetings, the Maidenhead Head office and events.

About N2O

N2O is an award-winning creative brand experience agency and part of GLOBE GROUPE, the leading European shopper house dedicated to brand marketing.

Trusted by some of the world’s most successful brands, N2O specialises in crafting insight-driven, relevant, engaging, and measurable campaigns that deliver results at home, in-store, out-of-home, and online.

Our headquarters is in Maidenhead, with additional sites in Welwyn Garden City, Hook, and Bedford.

Key responsibilities

• Build and maintain trusted relationships with senior client stakeholders, providing strategic guidance, recommendations and constructive challenge.
• Identify and develop opportunities to grow the account, increase client and supplier investment and broaden the services provided by N2O.
• Interrogate client briefs and business challenges, translating them into compelling, commercially viable retail and experiential solutions.
• Lead the development of proposals, presentations, quotations and business cases, working collaboratively with Strategy, Creative, Campaign Management, Production, Marketing and other specialist teams.
• Take commercial ownership of relevant programmes and growth workstreams, including revenue, margin, budgets, forecasting and profitability.
• Lead client meetings, account reviews and governance conversations, ensuring actions, risks and opportunities are managed proactively.
• Work across internal teams to ensure opportunities and programmes are scoped effectively and can be delivered successfully against client expectations.
• Identify opportunities to introduce wider N2O capabilities and services that add genuine value to the client.
• Maintain strong commercial and programme governance, proactively identifying risks, scope changes and barriers to successful delivery or conversion.
• Provide leadership across the wider account team, promoting collaboration, accountability and best practice.
• Champion innovation, insight-led thinking and responsible AI-enabled ways of working to improve client outcomes and team effectiveness.
• Deliver against agreed revenue, margin, growth and client satisfaction objectives.

Requirements

• Strong retail and experiential marketing experience, with a proven understanding of retail environments, shopper behaviour and the commercial drivers behind successful consumer-facing brand experiences.
• Proven senior client leadership, with the confidence to build trusted relationships, influence stakeholders and provide strategic counsel.
• A strong track record of account growth, including identifying opportunities, organic development, cross-selling and converting opportunities into additional client investment.
• Excellent commercial acumen, with experience managing budgets, revenue, margin, forecasting, pricing and profitability.
• Strong strategic and creative thinking, with the ability to interrogate briefs, identify the underlying business challenge and develop compelling client solutions.
• Experience leading complex programmes and multiple workstreams, balancing strategic priorities with strong operational delivery.
• Excellent communication, presentation and negotiation skills, with the confidence to present recommendations, proposals and commercial solutions to senior stakeholders.
• Collaborative leadership skills, with experience bringing together cross-functional teams across areas such as Account Management, Campaign Management, Strategy, Creative, Production and Marketing.
• Highly proactive and self-sufficient, with the ability to create momentum, make informed decisions and manage competing priorities with minimal oversight.
• Strong organisational skills and attention to detail, with a commercially focused and results-driven approach.
• Experience within Health & Beauty, FMCG, retail, shopper marketing, experiential or integrated brand activation environments would be advantageous.

Benefits

• Salary from £45k per annum
• Hybrid working opportunities - 2-3 days in the office and 2 days working from home.
• 23 days annual leave plus bank holidays increasing each completed year to 30
• Flex buy/ sell holiday scheme
• Life Assurance
• Employee Assistance and Wellbeing Programmes
• Digital 24/7 GP Service available from Day 1
• Free private medical and dental healthcare after 2 years of service.
• Salary Sacrifice pension/ cycle to work and car lease schemes
• Season Ticket Loans.
• Retail Discount Scheme