Account Director
Account DirectorLondonSalary: Competitive, car allowance, private healthcare & flexible benefits
We're one of the UK's leading independent engineering and facilities services businesses, and we're looking for an Account Director to take full ownership of one of our most high-profile M&E services contracts. This isn't a typical FM contract. It's a flagship account where the standards, the visibility, and the expectations are all set unusually high. If you're the kind of leader who's drawn to a challenge precisely because the details are being kept close — this is worth a conversation.
The RoleYou'll hold full accountability for service delivery, financial performance, and the client relationship on this contract. Leading resident and mobile teams, you'll drive operational excellence, ensure contractual compliance, and build the kind of customer partnership that opens doors to further opportunity.
This is a highly visible leadership role within our business. You'll shape the account's strategic direction, bring technical innovation to the table, and deliver a service that matches the calibre of the client.
Key Responsibilities
Full ownership of financial performance — gross profit, WIP, and aged debt
Ensure contract KPIs/SLAs are consistently achieved, with regular performance reviews
Design and deliver a bespoke customer relationship programme that drives satisfaction and new opportunities
Lead, coach, and develop your team, with a clear eye on succession planning
Manage staffing levels and resourcing to match operational demand
Oversee project works, drawing on wider business capability where needed
Uphold rigorous health, safety, and compliance standards
Champion innovation and continuous improvement across the account
What We're Looking For
A proven Account Director or senior FM leader with large-scale, high-value contract experience
A track record of exceptional customer service delivery
Strong leadership — able to develop, inspire, and retain high-performing teams
Commercial acumen, with a nose for spotting and developing new opportunities
An M&E/FM background with solid technical grounding
Benefits:
We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:
Car allowance
25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
Pension with a leading provider and up to 8% employer contribution
Personal Wellbeing and Volunteer Days
Private Medical Insurance
Life Assurance
Salary sacrifice car scheme (Hybrid/Electric Vehicle)
Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.