Account Executive

🚀 We're Hiring: Account Executive!

Are you passionate about building strong client relationships and driving business growth? Join our team and play a key role in managing high-visibility accounts, delivering exceptional customer service, and identifying opportunities to expand our services.

✅ Manage and grow client accounts
✅ Lead contract renewals and client retention efforts
✅ Support claims handling, loss data analysis, and cost containment initiatives
✅ Collaborate with internal teams to exceed customer expectations
✅ Drive revenue growth through cross-selling opportunities

If you're a strategic relationship builder with a customer-first mindset, we'd love to hear from you!

• Serve as the primary client relationship manager for medical management programs within a TPA environment.
• Coordinate implementation, service delivery, and ongoing account management for medical management solutions, including case management, utilization review, and related clinical services.
• Partner with clients, claims teams, clinical staff, and operational leaders to ensure program performance and customer satisfaction.
• Monitor service metrics, trends, and outcomes, providing regular reporting and strategic recommendations.
• Identify opportunities to improve medical cost containment, return-to-work outcomes, and overall program effectiveness.
• Support renewals, retention efforts, and growth initiatives within assigned accounts.
• Resolve client issues and escalate concerns as needed to ensure timely resolution.
• Maintain a strong understanding of workers’ compensation, managed care, and medical management industry practices.
• This role differs from a traditional Account Executive position by requiring deeper expertise in medical management programs, clinical service coordination, and healthcare cost-containment strategies.

• Bachelor's degree or an equivalent combination of education and experience. A medical degree is not required; however, a strong understanding of medical terminology, treatment progression, and claim lifecycles is essential.
• Six (6) or more years of experience in medical case management, healthcare account management, workers' compensation, disability management, or related healthcare and claims environments.
• Proven ability to manage and grow client accounts, coordinate medical service delivery, interpret and discuss medical information, and ensure positive customer outcomes.
• Ability to drive service agreements to signature.
• Understanding of industry pricing methodologies and monthly invoicing oversight.
• Understanding of Crawford role in service delivery.
• Report building and analytics via our iQ Portal.
• "Can do/winning" attitude, not easily discouraged by internal or external forces.
• Understands concepts of claim and medical processing - intake to closure.
• Strong medical claim product and service knowledge.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

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