Account Executive (CRM)
Job Highlights:
· Top-Tier Clients: Gain direct exposure working with industry-leading brands.
· People-First Culture: Join a collaborative, supportive team that truly values talent.
· Project Ownership: Take charge of setting up, executing, and optimizing high-impact CRM campaigns.
We are looking for an Account Servicing professional, preferably with digital, CRM, or performance marketing agency experience, to join our growing team. If you are a passionate team player with a proactive attitude and an open mind, we want to hear from you!
Responsibilities
Client Servicing: Manage day-to-day client communications, understand project briefs, and ensure all deliverables are high-quality, on time, and aligned with client expectations.
Campaign Management: Execute member communication campaigns and promotional offers across multiple channels, including push notifications, email, WhatsApp, and SMS, etc.
Quality Assurance: Support campaign setup and conduct user acceptance testing (UAT) to ensure flawless execution.
Data & Insights: Partner with the data team to analyze campaign performance, generate regular reports, and identify customer trends or segmentation opportunities.
Performance Monitoring: Track key CRM metrics to provide actionable recommendations that improve customer engagement and campaign effectiveness.
Cross-Functional Collaboration: Occasionally support marketing campaign. Coordinate with internal teams (Creative, Retail, and Event) to ensure smooth alignment on integrated marketing campaigns, video production, and experiential activations.
Requirements
Degree holder in Business, Marketing, Communication or related discipline
Min. 1 year experience in CRM/ digital/ marketing role; candidate with agency background is preferable
A quick learner who thrives and adapts easily in a fast-paced environment
Comfortable working with data to interpret campaign results and translate insights into action
Strong communication skills with a highly collaborative and organized approach to stakeholder management
Good attention to detail with proven capability in quality assurance and project follow-through
Enthusiasm for utilizing AI tools to speed up content creation and automate routine tasks is a plus