Account Executive II, Employee Benefits

Our Account Executive II develops, manages and expands relationships with employee benefit clients by performing the following duties. The book of business is a mixture of large and small group clients, self-funding knowledge a plus.

• Manages assigned book of business, develops client relationships and delivers to grow and retain clients.
• Partners with producer(s) to develop and implement clients benefits strategies.
• Prepares a plan for each account to identify what and how short and long term needs may be met.
• Interfaces with the client at both the HR Manager/Director as well as the C-Suite level to understand the customer's overall objectives and requirements.
• Maintains regular interactions with clients to develop client relationship as well as advise of new product and service offerings and obtain feedback on performance
• Ensures all services are implemented according to established project plans and all client deliverables meet quality standards.
• Acts as the quarterback directing the account team, which may be comprised of an Account Manager(s), Account Representative(s) and Benefit Analyst(s) on all client work and deliverables.
• Ensures account team is executing deliverables according to standards and best practices
• Coaches and mentors the account team and provides direction to the team on:
• RFP and marketing process, including which carriers to include in marketing and negotiating rates with carriers
• Strategies for new and renewing plans
• Pre-renewal and renewal timelines, project plans, meetings and presentations
• Working with clients to identify the possibility of wellness initiatives; pulls in the Wellness Consultant/team to develop alternatives, determine specific plans and implement
• Offering and implementing all of value-added services
• Developing clients 3-5 year strategic plan as well as the annual planning calendar and ensuring successful execution
• SPD wrap documents and 5500 filings
• Strategies and execution for ACA requirements, COVID and new administration legislation
• Provides Clients experience reporting requirements
• Carrier and vendor management
• Communications
• All aspects of executing Open Enrollment
• Provides direction on contribution modeling with Business Analysts
• Serves as highest point of escalation for issues or activities that the customer encounters with benefits programs and services.
• Understands and can explain all aspects of carrier renewals for assigned clients
• Prepares and conducts financial, technical and product presentations and demonstrations.
• Participates in sponsored events and promotes services and initiatives.
• Provides feedback to sales, account management and marketing teams for future service enhancements.
• Shares ideas and customer needs throughout all phases of service life cycle (plan, design, integrate, install, manage).
• Contributes to the quarterly and annual business forecasting by providing account trends and sharing future client needs.
• Keeps current on changes in legislation impacting employee benefit programs and communicates with clients on these changes.
• Is well educated on all products and services.
• Coordinates with the producer on any out of scope services.

What You Bring To The Table

You are perfect for this opportunity if you

• Bachelors degree.
• 5 - 7 years of related experience and/or training; or equivalent combination of education and experience.
• Must hold a valid CA Life Agent license or will obtain.
• Preference will be given to candidates with brokerage or insurance carrier account or sales management experience.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
• Project Management Able to develop and manage project plans; Communicates changes and progress; Completes projects on time and budget.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Industry Knowledge Strong knowledge of employee benefits products and services and how they are delivered to clients; knowledge of related legislation such as ACA, COBRA and HIPAA
• Analytical Evaluate numerical and qualitative data to recommend the best alternatives to clients.
• Computer Skills Use of Microsoft Word, Excel and PowerPoint to create effective presentations and exhibits.
• Relationship Management Develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients needs.
• Team Player Effectively works with team.
• Leadership Demonstrates leadership skills; sets example for others to follow. Effectively coaches others in developing their skills and abilities.
• Provides feedback to and solicits feedback from the team