Account Executive

Objectives & Purpose of Job

The Account Executive is responsible for achieving annual sales objectives within an assigned customer base in the Malaysian market. The role focuses on high-level customer relationship management, sales execution, operational support, and the promotion of a leading portfolio of vision care and eye health products.

Requirements

Key Responsibilities

• Sales Execution & Promotion:
  

  • Achieve sales targets through disciplined journey planning and persuasive selling.
    

  • Execute quarterly promotional objectives using Persuasive Selling Skills (PSS) presentations.
    

  • Secure and maintain premium merchandising space and POSM (Point of Sale Materials) in territory outlets.
    

  • Monitor market throughput trends to increase the company's "share of spend" within assigned accounts.
    

    
    

• Customer Relationship Management:
  

  • Develop and maintain strong business relationships with trade customers.
    

  • Gather local business intelligence and understand customer profiles and classifications.
    

  • Provide detailed product information and support to customers and consumers.
    

    
    

• Operational Support & Compliance:
  

  • Master Salesforce (SFDC) for managing selling objectives, inventory, and sell-through reports.
    

  • Manage administrative processes including sales ordering, product exchanges/returns, and consumer complaints.
    

  • Oversee credit terms and sales collections for territory accounts.
    

  • Promptly report all adverse events or product complaints to the regional compliance administrator.
    

    
    

    
    

Key Relationships

• Internal: Sales Manager, Marketing, Finance, Customer Service, and Supply Chain.
  

• Eternal: Trade Customers, Consumers, and Distributors.
  

  
  

Qualifications & Requirements

• Education: SPM or higher.
  

• Languages: Fluent in spoken and written English, Bahasa Malaysia, and Chinese.
  

• Technical Skills: Proficient in Microsoft Office (Excel, Word, PowerPoint).
  

  
  

  Experience:
  

  • Minimum 2 years of experience in sales or customer-facing roles.
    

  • Prior experience in the healthcare or pharmaceutical sector is highly preferred.
    

  • Proven track record of achieving sales targets and revenue growth.
    

  • Familiarity with CRM systems (e.g., Salesforce) and knowledge of the vision care industry are significant advantages.
    

    
    

• Competencies:
  

  • Strong communication and interpersonal skills to build rapport.
    

  • Solid analytical and problem-solving skills with high attention to detail.
    

  • Willingness to travel within the assigned territory as required.