Account Executive – Operator

Account Executive – Operator

Location: Heliopolis, Cairo, Egypt
Experience: 0–3 years
Career Level: Entry Level / Fresh Graduates
Education: Bachelor's Degree

About the Role

Are you detail-oriented, customer-focused, and confident communicating in English?

We are looking for an Account Executive – Operator to manage customer inquiries, coordinate service requests, and ensure a smooth customer experience. This is an excellent opportunity for fresh graduates and early-career professionals looking to develop their communication, problem-solving, and customer service skills.

Key Responsibilities

• Monitor the company's email inbox and respond promptly to customer inquiries, requests, and complaints.
• Provide accurate information about transportation services, rates, schedules, and company policies.
• Coordinate with internal departments to arrange pickups, deliveries, and special service requests.
• Ensure all email communications are professional, clear, accurate, and customer-focused.
• Resolve customer issues efficiently and escalate complex cases when necessary.
• Maintain up-to-date knowledge of the company's services, policies, and procedures.
• Manage multiple email conversations while meeting response-time targets.
• Maintain accurate records of customer interactions and resolutions using company systems.
• Collaborate with team members to improve processes and customer satisfaction.

Requirements & Qualifications

• Bachelor's degree in any relevant discipline.
• 0–3 years of experience; fresh graduates are welcome to apply.
• Excellent written and spoken English.
• Strong email-writing skills and attention to detail.
• Good time management and the ability to prioritize multiple tasks.
• Proficiency in MS Office and email applications; familiarity with CRM systems is an advantage.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work under pressure and handle high volumes of customer inquiries.
• Previous customer service or email-handling experience is an advantage.
• Familiarity with transportation or logistics is a plus.
• Flexibility to work shifts, including evenings, weekends, and public holidays, when required.