Account Executive (Print), Manchester

Purpose of the job
Our Account Executives work closely with suppliers and internal contacts to deliver services to our clients professionally, to specification and on time.
You will be responsible for delivering excellent client service, reporting and project delivery as well as developing and maintaining strong relationships with key client stakeholders and suppliers - all in line with KPIs, SLAs and client brief / expectations. You’ll play a pivotal role in client account success by providing administrative expertise and general support to ensure the smooth running of our activities.
Our current areas of service delivery to this Retail sector client include 2D / 3D Print, Point of Sale Materials (POSM) solutions, some Packaging and Door Drop mail services.
This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary.
Key responsibilities

Provide technical input and advice on various projects across our service range
Support the Client Engagement team in delivering exceptional service, building and maintaining a full understanding of HH Global’s capabilities
Produce detailed specifications for internal and external parties, ensuring essential requirements such as technical details and key dates are captured
Brief suppliers on client requirements and then monitor projects to ensure they are delivered to specification, on time and in line with SLA - recording activity and progress using the designated company tools
Ensure invoicing procedures are followed / on time, raising purchase orders, monitoring deliveries and creating, checking + distributing various internal and client reports

Knowledge, skills + experience

Experience in liaising directly with clients around service provision and solutions
Business Administration experience within a client services team where you are directly engaging with clients
Numerate with a commercial bias / understanding and able to manage multiple projects simultaneously
A keen eye for detail plus developed time management and prioritization skills
Excellent communication skills - verbal, written + presentation
MS 365 capability especially Outlook, Excel, PowerPoint + Word

What success looks like

Trusted by clients and colleagues as a reliable and proactive point of contact
Multiple projects, deadlines and priorities are managed effectively without compromising quality
Financial and administrative processes are completed accurately, supporting smooth business operations

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