Account Executive

You are the single point of contact for a portfolio of clients after a deal closes. When sales hands off a signed client and intake is complete, you confirm everything is in motion and delivery has kicked off. From there, you own every update, keeping clients informed as their project moves through delivery and making sure nothing falls through the cracks between sales and the delivery team, who do not speak with clients directly.

What you'll own

• Serve as the main point of contact for an assigned group of clients after deal close, owning all day-to-day communication by email.
• Reach out to clients at key moments across their engagement, confirming intake, sharing progress updates, providing next step instructions, and managing final handoff.
• Coordinate with the delivery team on timelines, delays, and completions, and translate that into clear, proactive updates for clients.

• Excellent written English, clear and professional enough that clients never question who they are working with.
• Highly responsive and organized, comfortable owning a full inbox of client relationships without letting anything slip.
• Can deliver both good news and difficult updates, including delays and pricing conversations, with tact and confidence.
• Sharp read on client tone, able to sense when a client is getting frustrated or anxious, and knows when to escalate to leadership.
• Experience working with US or enterprise-level clients, or strong instinct for white-glove communication style.
• Based in Latin America and available to work Eastern Time business hours.

Here is what to expect after you apply

1. You will get an email from Puente with a short online assessment and a quick grammar check.
2. You will record three short video answers so we can see how you communicate.
3. If it looks like a fit, our recruiter sets up an interview.
4. Shortlisted candidates are introduced to the US client team for final interviews.

This is a full-time independent contractor role, Monday through Friday, 9 AM to 5 PM Eastern Time. You will work remotely from Latin America with a US-based team. Compensation is competitive and paid in USD. You will use Gmail, Google Sheets, and Slack as your core tools, with a structured onboarding to get you ramped up quickly.