Account Executive
The Account Executive role has responsibility for daily client service, support and satisfaction while continuously learning our business and refining their skills. The goal is to develop and expand the knowledge base and prepare for a more progressive role within the client team. They may be required to interact directly with Coordinator, Specialist or Generalist level client contacts on a regular basis.
Client Service
Perform daily management of existing clients which includes listening to their needs and delivering solutions. This requires heavy phone, email and online meeting time so you’ve got to love connecting with clients as well as with the media.
Build and maintain strong relationships – internally, with the media/vendors and especially with your clients.
Ability to listen well and communicate articulately in a professional manner written, telephone and in-person
Able to build and maintain strong relationships (internally and with clients)
Understand assigned client dynamics and requirements
Serve as client’s internal Shaker advocate, interacting with Shaker departments to coordinate all deliverable seamlessly
Prepare proposals and media recommendations as directed: conducting media research; talking to vendors; gathering options and pricing; organizing data for Client Management review and discussion
Prepare, process and fully execute all order types
Ensure client approvals are received prior to deadline
Create orders and manage through to final billing, ensuring a high level of detail and accuracy
Submit relevant forms for all internal requests, providing accurate and comprehensive scope details required to receive the best possible client deliverable
Follow-up with departments to ensure requested deadlines are met
Assist in the preparation of presentations to clients as requested
Manage passwords and reporting for client contracts and ensuring reports are pulled in a timely and detailed fashion as expected by the client
Sales
Become skilled at selling Shaker services
Effectively and efficiently scope and close projects and campaigns
Develop client-specific strategies to meet client needs/expectations
Generate client growth opportunities
Gain proficiency with: Programmatic, SEM/PPC/Sponsored Content, Social Media and Creative Services (EVP/Branding, campaign development, premium items and support materials, brochures), Interactive Services (Websites, landing pages, digital assets and more), technology solutions (ATS, CRM, Sourcing, and others) to help manage client initiatives within each core category
Build credibility and trust with clients and co-workers across all departments
Manage workflow and activity across all team members
Media & Vendor Relations
Attend all agency media/vendor presentations
Engage with media/vendors to understand product suites suited for specific client goals and objectives
Prepare media recommendations and plans based on client scope (hiring objectives, geography, budgets and more)
Present and review recommendations and alter as needed to achieve goals
Execute media plans, coordinating all assets (creative) and media agreements/orders
Track media performance against plan to ensure timely reporting and strategy changes that may be required
Project Management
Maintain client project logs
Act as liaison between client management and relevant departments to ensure objectives and timelines are met
Juggle multiple projects and clients simultaneously, ensuring accurate and timely delivery
BA and relevant experience, ideally 1-3 years
Ability to meet our hybrid work requirements by working from the office on required in-office days, Tuesdays and Wednesdays.
Background in advertising, marketing, HR/talent acquisition
Agency experience preferred; recruitment-related a strong plus
Excellent communication/client-interaction skills both in person and via phone/electronic media
Excellent attention to detail, strong organizational skills, and exceptional follow-through
Knowledge of current talent-industry marketing and advertising trends/best practices
Demonstrated proficiency in FileMaker, MS Office Suite (Word, PPT, Teams), Excel and LinkedIn
Ability to perform research and campaign planning
Strong capacity and desire to grow, develop, and engage with clients
Exceptional critical thinking and problem-solving skills
Rewards and Career Advantages
Within a culture defined by energy, fun, and talent, our team enjoys competitive pay, health and financial benefits, and the opportunity to work among innovative, friendly colleagues.
About Us
Shaker Recruitment Marketing is a family-owned recruitment advertising and marketing communications agency that has exceeded the expectations of clients since 1951. Strategically responding to change, we have created a legacy of success through excellence in creativity, service, relationship-building, employee/client retention, and agility. We offer best-in-class solutions for employer branding, media planning and buying, career site design and development, social media recommendations, and mobile solutions.