Account Executive

Position Summary:

SNÖServices Account Executive is a key role within our organization, responsible for managing and nurturing client relationships, ensuring customer satisfaction, and driving account growth. This position plays a pivotal role in maintaining SNOServices’ reputation for exceptional service and client care. The ideal candidate will possess excellent communication skills, a customer-centric approach, and a deep understanding of the service industry, enabling them to anticipate client needs and deliver tailored solutions that drive long-term success.

Responsibilities:

Client Relationship Management:

Serve as the primary point of contact for a portfolio of clients, building and maintaining strong, long-lasting relationships.

Proactively engage with clients to understand their business goals, challenges, and needs, ensuring that our services align with their objectives.

Act as a trusted advisor to clients, providing insights and recommendations that add value and foster trust.

Customer Satisfaction:

Continuously monitor client satisfaction through regular check-ins, surveys, and feedback mechanisms.

Address any concerns or issues promptly, coordinating with internal teams to deliver timely and effective solutions.

Strive to exceed client expectations, ensuring a positive experience and high retention rates.

Billing Management:

Ensure that partner and client event summaries accurately reflect the agreed-upon pricing and terms outlined in client contracts and service partner agreements.

Prepare, review, and verify invoices and event summaries for accuracy before sending them to clients.

Approve and send partner and client event summaries and invoices promptly, adhering to SNOServices billing schedules (within seven days or less).

Ensure that the contribution margin meets or exceeds acceptable thresholds.

Client Growth and Development:

Identify opportunities to expand client accounts through upselling and cross-selling additional services.

Collaborate with the sales teams to create customized proposals that address specific client needs.

Develop and implement strategic account plans to achieve revenue growth and strengthen client relationships.

Project Management and Coordination:

Oversee the successful execution of client projects, ensuring they are delivered on time, within scope, and within budget.

Coordinate with internal departments, such as operations, marketing, and customer support, to ensure seamless service delivery.

Keep clients informed of project progress, milestones, and any changes, maintaining transparency throughout the process.

Team Collaboration:

Work closely with cross-functional teams to share client feedback and insights, contributing to the continuous improvement of our services.

Mentor junior account management staff, sharing best practices and fostering a culture of client-centric excellence.

Participate in regular team meetings, contributing to the development of overall business strategies and initiatives.