As the Account Executive for RSA, you will serve as the primary customer interface and trusted business advisor for key utility stakeholders across South Africa.

You will act as the "Voice of the Customer" throughout the entire customer lifecycle, from opportunity identification and business development through proposal development, contract negotiations, project delivery oversight, and long-term account growth.

Working closely with Product Management, Operations, Sales, Legal, Finance, and Project Teams, you will help shape customer-focused solutions that deliver value while supporting Westinghouse's strategic growth objectives.

Key Responsibilities

Customer Relationship Management

• Develop and maintain strong relationships with utility executives, decision-makers, and key stakeholders.
• Act as a trusted advisor by understanding customer business strategies, operational challenges, and long-term objectives.
• Serve as the primary Voice of the Customer within Westinghouse.
• Maintain comprehensive knowledge of customer asset management plans, plant performance, reliability challenges, and strategic priorities.
• Drive customer satisfaction, retention, and long-term business growth.

Business Development & Sales Leadership

• Grow the opportunity pipeline and ensure achievement of order intake objectives.
• Identify new sales opportunities by aligning customer needs with Westinghouse products and services.
• Lead opportunity development from identification through proposal submission and contract award.
• Develop and execute capture strategies that improve win probability.
• Support cross-selling and bundling opportunities across multiple product lines.
• Apply market intelligence, competitor analysis, and industry trends to influence:
  • Sales strategies
  • Product development
  • Marketing initiatives
  • Strategic planning

Proposal & Contract Negotiation

• Lead capture activities and work with technical teams to define winning solutions, value propositions, and delivery strategies.

• Support bid teams throughout proposal preparation and development.

• Participate in contract negotiations through final agreement and signature.

• Coordinate closely with:

  • Product Management
  • Legal
  • Finance
  • Account Management
  • Supporting organizations

• Ensure alignment between customer expectations and business objectives.

• Contribute to pricing strategy and commercial proposal development.

• Lead LOA (Limit of Authority) and governance processes and secure stakeholder alignment.

Project Delivery Oversight

• Maintain visibility of project execution activities to ensure:

  • Safety performance
  • Quality standards
  • Contract compliance
  • Customer satisfaction

• Escalate issues when necessary to support project success.

• Ensure lessons learned and corrective actions are implemented when appropriate.

• Support successful delivery that strengthens customer relationships and future business opportunities.

Stakeholder Leadership & Collaboration

• Develop strong partnerships with internal stakeholders across the organization.
• Lead and influence multidisciplinary teams through matrix management.
• Provide coaching and guidance to project teams and functional organizations supporting customer activities.
• Foster alignment across business units to deliver integrated customer solutions.