Account Management Associate

About Flow

Flow Entertainment Pte Ltd is the Singapore entity of Flow, a travel technology company headquartered in Hong Kong and established in 2017. Flow operates a leading daycation and fractional hotel booking platform across Singapore, Hong Kong, Macau, Malaysia, Mainland China, and Taiwan.

Singapore is one of our most active markets, and we’re hiring an Account Management Associate — based in Singapore — to manage, support, and grow our hotel partner relationships in the market.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of hotel partners across Singapore, building strong and long-term relationships.
• Onboard new hotel partners and guide them through setup, ensuring a smooth launch on the Flow platform.
• Monitor partner performance and proactively identify opportunities to grow bookings, revenue and available inventory.
• Conduct regular check-ins and business reviews, advising partners on rate and availability optimisation.
• Act as a consultative problem-solver — understand each hotel’s challenges and apply the right technology-driven solution.
• Resolve operational and technical questions by coordinating with internal product and support teams, and keep partner records up to date in the CRM.
• Relay partner and market insights to product and regional teams.

Requirements

• A background in hotels or hospitality is preferred; fresh graduates are welcome and encouraged to apply.
• Strong relationship-building and communication skills, with the confidence to engage Singapore-based hotel partners.
• Comfort with technology solutions — able to grasp a SaaS/platform product and troubleshoot partner issues using the right tools.
• Excellent written and spoken English.
• Organised, proactive, and results-oriented; CRM experience (e.g. HubSpot, Salesforce) is a plus.
• Eligible to work in Singapore.

Bonus Skills

• Prior experience working in or with hotels, OTAs or hospitality businesses.
• Familiarity with the Singapore hospitality and travel market.
• Additional languages relevant to the Singapore market.
• Data literacy — able to use dashboards and reporting to track partner performance.

What We Offer

• Competitive salary of SGD 4,500 – 4,700 per month, plus performance-based incentives.
• Flexible working hours within a collaborative team.
• Clear career-progression pathways as Flow expands across the region.