Account Management Manager
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Responsibilities:
- Lead and manage a portfolio of key corporate clients, insurers and brokers
- Develop long-term client engagement strategies to improve customer satisfaction, retention, and business growth.
- Serve as the senior escalation point for complex client issues, complaints, and service recovery.
- Conduct regular business reviews with clients and present performance reports, insights, and value-added recommendations.
- Oversee the preparation and review of client reports, service reviews, contracts, client handbooks, and other business documentation.
- Lead client implementation projects and ensure seamless transition from sales to operations.
- Support client audits, due diligence exercises, and compliance requirements.
- Monitor client performance metrics, identify service gaps, and implement improvement plans.
- Lead, mentor, and develop the Account Management Business Development team to achieve departmental objectives.
- Set team goals, monitor performance, and conduct regular coaching and performance reviews.
- Foster a high-performance, customer-centric, and collaborative culture.
- Allocate resources effectively to ensure optimal service delivery and achievement of business targets.
- Drive capability development and knowledge sharing within the team.
- Collaborate with cross-functional teams, including Operations, Finance,and Technology, to improve service delivery
Requirements:
- Minimum 5 years of relevant experience in Corporate Account Management or Sales within the healthcare, insurance, employee benefits, or financial services industry, with at least 3 years in a managerial or team leadership role.
- Excellent stakeholder management, communication, presentation, and negotiation skills.
- Strong analytical and problem-solving abilities with experience in business analysis and strategic planning.
- Strong leadership capabilities with the ability to coach, motivate, and develop high-performing teams.
- Self-driven, results-oriented, adaptable, and able to thrive in a fast-paced environment.