Account Management Role - EMEA

About the job:

Account Management (EMEA) - South Africa, Dubai & Europe (UK):

Location: Mumbai | International Sales Team | Full-time | In-Office - Hybrid

Mandatory Experience needed:

- 7 - 10 years experience as an Account Manager, Key Account Manager, Sales Account Manager or similar, with Enterprise SaaS experience in marketing technology (email and marketing automation emphasized).

- Managed a book size of $2M USD - $4M USD (at the least).

- Track record of closing deals and growing revenue in international markets (preferably South Africa, Middle East/GCC, and/or Europe/UK).

Are you driven to understand customers deeply and deliver measurable business impact? Do you enjoy hunting growth within existing accounts and building trusted relationships with senior stakeholders?

Join our high-performing international sales team and own customer success across South Africa, Dubai and the UK.

Kindly note - Candidates with relevant experience in Hunting and Farming Roles across South Africa, Dubai and the UK, will be only considered.

What you'll own:

- Retain and grow assigned accounts' revenue through upselling and cross-selling.

- Map existing accounts end-to-end and build relationships with all key stakeholders.

- Develop strong executive-level relationships through targeted networking and engagement.

- Own the complete sales cycle for renewals, expansions and new opportunities within assigned regions.

- Ensure 100% customer satisfaction and maximize retention.

- Partner with Customer Success Managers to develop strategic expansion plans.

- Identify cross-sell opportunities by deepening customer trust and demonstrating ROI.

- Negotiate commercial terms and close agreements to maximize profit and long-term value.

What are we looking for:

- 7 - 10 years experience as an Account Manager, Key Account Manager, Sales Account Manager or similar, with Enterprise SaaS experience in marketing technology (email and marketing automation emphasized).

- Managed a book size of $2M USD - $4M USD (at the least).

- Demonstrable track record of closing deals and growing revenue in international markets (preferably South Africa, Middle East/GCC, and/or Europe/UK).

- Strong experience with CRM tools (Salesforce, Zoho, HubSpot) and MS Office (especially Excel).

- Comfortable engaging and influencing stakeholders at all levels, including C-level.

- Skilled at delivering client-focused solutions and managing multiple accounts with meticulous attention to detail.

- Excellent listening, negotiation and presentation skills, both written and verbal.

- MBA in Business, Sales, Marketing or related field.

Why join Netcore:

Netcore is the unified Customer Experience Platform (CEP) empowering 8,000+ global brands - including Flipkart, PhonePe and BigBasket - to deliver hyper-personalized journeys at enterprise scale. Our AI-powered stack includes a robust Customer Data Platform (CDP), omnichannel orchestration (email, SMS, WhatsApp, push, web) and predictive analytics to optimize lifetime value. We've driven 5x engagement lifts and contributed $500M+ in client revenue uplift for retail, fintech and telco leaders worldwide.

Join us to shape products used by top global brands and work with a high-performing product and design team that values craftsmanship, experimentation and continuous learning. At Netcore, growth is culture - you'll get real ownership, fast-paced challenges and opportunities to build an entrepreneurial career focused on impact.

Life at Netcore - www.netcore.ai/careers/

Global recognitions:

- Leader in Commerce Search and Product Discovery - The Forrester Wave, 2023

- Unique Forrester-rated vendor across Product Discovery, Cross-Channel Marketing Hubs and Email

- Leader in Marketing Platforms - G2 Winter 2024 Grid

- Top 20 global Google Cloud Partner

- Appraised at CMMI Level 3

- Great Place to Work in India - 8 consecutive years

What's in it for you:

- Exposure to international enterprise customers and strategic brands across South Africa, GCC and Europe.

- Significant growth and learning opportunities working with cutting-edge AI/ML MarTech.

- Collaborative, open culture that rewards initiative and results.

- Opportunity to travel, or be based in target markets (relocation support as applicable).