Account Manager (2D Print + POS), Paris

Purpose of the job

Our Account Managers are responsible for managing and delivering solutions for our clients through close work with internal teams and local partners. You'll need experience of working with clients and delivering ongoing solutions to resolve their challenges - taking ownership of various relationships and developing them further.

The areas of spend under management with this FMCG client are 2D Print and Point of Sale Materials (POSM) solutions. The position is client facing, with on-site activities and close contact with our office in Rotterdam. You will be part of a broader global team, developing and maintaining a strong relationship with key client stakeholders at all levels.

This role operates on a blended basis between the local HH Global office, client / vendor site(s) and home as necessary. The client is based in Paris, and you need to be able to readily access that location.

Please submit your resume / application in English. Failure to do this will mean your details will not be reviewed.

Key responsibilities

Take briefs from the client including full specification details and deadline dates and manage project delivery from start to finish, suggesting alternative options and innovation where possible
Offer technical input and advice on projects as required, briefing suppliers on precise client requirements and delivering exceptional levels of customer service
Monitor projects to ensure they are delivered to specification and on time while implementing new methods and procedures as required - collaborate across multiple teams and utilize HH Global’s full-service offering
Deliver contractual requirements, prepare presentations and complete necessary account administration and reporting while keeping accurate records
Provide services that meet and exceed contracted SLAs while ensuring compliance with Regulatory and Company policies
Proactively identify, develop and convert new business opportunities within existing accounts, driving organic growth through strategic client engagement and value-based selling

Knowledge, skills + experience

Client service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs + KPIs
Experience in the service lines / product areas outlined above
Commercial bias / understanding and the ability to manage multiple projects simultaneously through time management + prioritization skills
Project Management mindset - process driven with a focus on sales and business development
Experience in troubleshooting unexpected project issues and implementing preventative measures
Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority
Fluency in French and English language, verbal and written

Essential Criteria

Client service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs + KPIs
Experience in 2D Print and POS
Able to easily access the Paris area as necessary

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