Account Manager

About the role

The role is based in Belgium and will cover the Belgian market and international accounts managed by Acolad’s Belgian division.

As a hands-on, sales-focused account professional, you will be responsible for driving revenue growth within your portfolio by building strong customer relationships and actively converting opportunities into tangible business results.

This role requires a proactive, high-touch approach, combining practical account management with direct selling, upselling, and cross-selling activities.

You will work closely with clients to understand their needs, address risks early, and consistently identify ways to expand the partnership while keeping a clear focus on execution and pipeline growth.

Key Responsibilities

• Build strong client relationships through regular contact
• Drive upsell and cross-sell opportunities
• Manage day-to-day account needs and requests
• Monitor account health and mitigate risks
• Coordinate with internal teams to ensure smooth delivery
• Keep CRM data, pipeline, and forecasts up to date
• Support issue resolution and client satisfaction

Goals & Derivables

• Grow revenue within assigned accounts
• Maintain a healthy, active sales pipeline
• Execute clear actions from account plans
• Contribute to business reviews and follow-ups
• Track performance (revenue, risks, opportunities)
• Ensure high customer satisfaction and retention

Requirements

• Native or fluent in Dutch, with good command of French preferred, and solid proficiency in English
• At least 5 years experience in a similar account management or business development position, with a proven track record of managing and growing large, complex and enterprise accounts (across diverse industries);
• Experience working in the technology sector, with familiarity with tech-driven solutions and environments
• Strong, operational knowledge of sales management tools (e.g. Salesforce);
• Ability to spend time on-site in our Brussels office