Account Manager Administrator

Account Manager Administrator

Company

Sherwood Aviation

Employment Status

Full-Time

Career Level

Experienced Non-Manager

Job Description

Sherwood Aviation is a recognized leader in the Aerospace and Defense Industry, offering component Repair & Overhaul, Sales & OEM Distribution, Engineering & Manufacturing services, and Training& Technical Support to customers world‐wide is looking for an Account Manager administrator to join our team.

The Account Manager Administrator provides administrative, operational, and customer service support to the Account Management department within the aviation industry. This position is responsible for assisting with customer accounts, processing orders, maintaining accurate records, coordinating internal communications, and ensuring timely responses to customer inquiries.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced aviation environment while maintaining a high level of professionalism, accuracy, and customer satisfaction.

Key Responsibilities

Requirements

• Provide daily administrative support to Account Managers.
• Assist with managing customer accounts and maintaining accurate customer information.
• Respond to customer inquiries regarding quotations, purchase orders, pricing, product availability, and delivery schedules.
• Maintain consistent communication with customers to provide order updates and address concerns.
• Assist Account Managers with customer follow-ups and account-related activities.
• Support customer relationship management initiatives to ensure customer satisfaction and retention.
• Assist with obtaining, reviewing, and organizing aviation-related documentation, including Certificates of Conformity (COC), FAA Form 8130-3, EASA Form 1, and applicable traceability records.
• Coordinate with Quality Assurance to ensure documentation meets customer and regulatory requirements.
• Verify that required documentation is available and properly maintained for customer orders.
• Support compliance with company procedures, customer specifications, and applicable aviation industry standards.
• Assist with documentation requests related to customer audits and inspections.