Account Manager
Benefits:
- Quarterly Community Service Team Projects
- Paid holidays
- 401(k)
- Dental insurance
- Health insurance
- Opportunity for advancement
- Profit sharing
- Training & development
- Vision insurance
- Paid time off
- Flexible schedule
As an Account Manager at AlphaGraphics Duluth | Johns Creek, you are a key driver to scale our company and to level up our clients' businesses. With a focus on inside sales, you deepen our footprint in existing accounts, and create a next-level experience for our clients.
Account Manager Responsibilities:
- Customer Experience: Provide a top-tier customer experience to delight clients and exceed their expectations.
- Problem Resolution: Present solutions when challenges arise and resolve customer complaints with five-star service.
- Production Liaison: Bridge customers' requests to the production team, maintaining attention to costs, stock, capabilities, and timeframes.
- Project Management: Manage orders as complete projects to meet quality and on-time standards. Make vendor arrangements, discuss capabilities with production, confirm stock availability & pricing, proactively update clients, and complete final quality control checks.
What We Expect of You:
- Revenue Generation: Build trust, educate customers, and deepen relationships to generate revenue with profitable margins.
- Lead Management: Grow assigned accounts/ proactively follow up with assigned inbound leads.
- Proactive Quoting: Prepare estimates and follow up multiple times in a timely manner across a variety of communication channels.
- Opportunity Recognition: Conduct onsite surveys, client meetings, and deliveries -- actively recognizing growth opportunities.
- Sales Growth: Apply customer retention, cross-selling, and up-selling strategies to increase sales/ reactivate accounts.
- Account Penetration: Build trust, educate, and deepen relationships with an increased number of contacts and departments with clients.
- Active Listening: Ask probing questions to capture customer specifications, unspoken needs, underlying problems, and future sales.
What You Bring to the Table:
- Looking for a career, not a job
- Understanding of the customer journey and a track record of scaling existing partnerships
- High energy, extremely self-motivated, with the ability to carry yourself like an executive
- Resourcefulness, ambition, investigative approach, with lots of innovation
Why Work Here? What You Can Expect?
- High-impact, low-ego environment built on collaboration and people-first values
- Dedication to our craft and care for the humanity behind the work
- Days with shared laughter and banter
- Celebrations of team members' birthdays and center milestones
- Community impact through quarterly team service projects for our neighbors
We are a woman-owned, locally based marketing and visual communications company that specializes in client solutions. Our center is individually owned and operated by The Gentner Group as a franchisee under the nationwide brand AlphaGraphics. Team members at AlphaGraphics Duluth | Johns Creek are employees through our PEO Justworks.