Account Manager

Unitec is part of American Elevator Group (AEG), North America's largest independent elevator service company. AEG consists of well-established elevator service companies operating across the United States. Backed by Arcline Investment Management, AEG has a significant footprint in the elevator industry and is rapidly growing. Unitec seeks an experienced Account Manager for its New York City (NYC) location.

Reporting to the VP, Sales, the Account Manager is responsible for managing client relationships, identifying business opportunities, and driving revenue growth within a designated territory or customer segment. This role involves working closely with customers to promote elevator services, ensuring customer satisfaction, and achieving sales targets. The Account Manager serves as a key point of contact and expert advisor on elevator solutions and innovations.

Responsibilities:

• Develop and maintain strong, long-lasting relationships with existing clients, ensuring their requirements are met and expectations surpassed. Assess elevator requirements and recommend appropriate solutions.
• Act as the main point of contact for customer inquiries, concerns, and requests.
• Identify potential leads, conduct outreach, and secure new elevator service and modernization contracts.
• Develop and implement strategic plans to expand the customer base and increase market share.
• Gather and analyze market intelligence, customer feedback, and competitor insights to refine sales strategies. Stay up to date with industry advancements and innovations to offer cutting-edge solutions.
• Achieve sales targets and revenue goals through effective negotiation and sales techniques.
• Prepare and present proposals, quotes, and contracts to clients, outlining the benefits and features of elevator products and services.
• Collaborate with internal teams (technical, engineering, etc.) to ensure successful project execution.
• Develop a deep understanding of elevator products, technologies, and services offered by the company.
• Provide technical guidance and recommendations to clients, addressing their specific needs and challenges.
• Maintain accurate and up-to-date records of customer interactions, sales activities, and project status.
• Prepare regular sales reports, forecasts, and performance analyses for management review.
• Train and develop new Account Managers as necessary.
• Performs other duties as assigned.

Work Environment & Hazards:

• Office environment with regular use of computers, phones, and office equipment.
• Frequent site visits will be required, depending on customers' needs.
• Exposure to construction or elevator shaft areas during site visits may contain potential hazards.

Special Physical Demands:

• Occasionally lifting up to fifteen (15) pounds at times.
• Potential need for mobility in construction areas or elevator shafts during site visits.

Work Contact Group:

• Significant contact with technical teams, management, existing and prospective clients, suppliers, and industry professionals.