Account Manager

Role Summary:
The role is responsible for managing day-to-day client relationships, supporting the Creative CS Team Lead, and coordinating end-to-end project delivery. It ensures effective collaboration across internal teams, maintains clear communication with clients, and upholds high-quality standards by aligning all deliverables with client briefs, timelines, and brand guidelines. This is a project-based opportunity for a limited period of time (External Consultant).

Role Responsibilities:

1. Client Relationship Management

• Serve as the main day-to-day contact for the client and support the Creative CS Team Lead.
• Build and maintain long-term client relationships through continuous engagement and communication.
• Manage expectations (work product and timelines) and resolve issues before they occur or escalate.
• Present agency recommendations and creative work.

2. Project Management

• Coordinate tasks from briefing through execution.
• Develop timelines, work plans, and delivery schedules.
• Update project trackers daily basis.
• Coordinate closely with internal creative, content, production, and communications teams to ensure timely delivery of all requests.

3. Quality Control

• Review deliverables before client submission.
• Ensure work aligns with the brief and brand guidelines.
• Verify accuracy, consistency, and completeness.
• Maintain high standards across all outputs.

Requirements:

• Bachelor’s degree in Communications, Marketing, Business, or a related field
• Experience in client servicing, account management, or a similar role (agency experience preferred)
• Strong client relationship management and communication skills
• Proven ability to manage multiple projects, timelines, and competing priorities
• Experience coordinating with cross-functional teams (creative, content, production, etc.)
• High attention to detail with a strong focus on quality control and accuracy
• Ability to review and present deliverables confidently to clients
• Strong organizational and problem-solving skills
• Proficiency in Microsoft Office (Excel, PowerPoint, Word); familiarity with project tracking tools is a plus