Account Manager/Assistant Manager-Donor Engagement and Support
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Description
Position Summary
The Account Manager/Assistant Manager Donor Engagement is responsible for developing and implementing strategies to enhance the
relationship between the organization and its donors. This role involves managing donor communications, organizing fundraising events, and ensuring that donors are acknowledged and appreciated. The Account Manager/Assistant Manager will work closely with the Marketing and Fundraising team to create compelling campaigns that increase donor engagement and
contributions.
Job Responsibilities
Donor Relationship Management:
- Develop and maintain strong relationships with current and prospective donors.
- Create and execute strategies to engage and retain donors.
- Ensure timely and personalized donor acknowledgments and recognitions.
- Manage a portfolio of key donors, providing regular updates and reports on the impact of their contributions.
Fundraising Campaigns:
- Collaborate with the marketing team to develop and implement fundraising campaigns.
- Identify opportunities for new fundraising initiatives and partnerships.
- Coordinate the creation of marketing materials, including brochures, newsletters, and social media content, to support fundraising efforts.
- Monitor and evaluate the success of fundraising campaigns, making adjustments as needed.
Event Planning and Management:
- Plan and execute donor-related events, including appreciation events, fundraising galas, and donor
- tours.
- Coordinate logistics for events, including venue selection, catering, and volunteer coordination.
- Develop event budgets and manage expenses to ensure cost-effectiveness.
Communication and Reporting:
- Prepare and deliver presentations and reports to donors, board members, and other stakeholders.
- Maintain accurate and up-to-date records of donor interactions and contributions in the donor
- management system.
- Generate regular reports on donor engagement and fundraising performance for internal review.
Communication and Reporting:
- Prepare and deliver presentations and reports to donors, board members, and other stakeholders.
- Maintain accurate and up-to-date records of donor interactions and contributions in the donor management system.
- Generate regular reports on donor engagement and fundraising performance for internal review.
Team Collaboration and Leadership:
- Work closely with the marketing team to ensure alignment of donor relations strategies with overall marketing goals.
- Provide leadership and mentorship to junior team members and volunteers involved in donor relations activities.
- Participate in cross-functional teams to support broader organizational goals and initiatives.
Compliance and Ethical Standards:
- Ensure compliance with all relevant laws, regulations, and ethical standards related to fundraising and donor relations.
- Maintain confidentiality of donor information and uphold the highest standards of donor privacy and trust.
Requirements
Knowledge and Experience Requirements
- Education: Bachelor’s degree in Marketing, Communications, or related field
- Experience: 3-5 years of experience in account management, donor relations, or customer service
Behavioral Competencies:
- Respect & Dignity
- Integrity
- Operational Excellence
- Passion for change
- Teamwork
Technical Competencies:
- Strong Interpersonal and Communication Skills
- Project Management Skills
- Team Player
- IT Expertise
- Analytical/Problem Solving Skills.
