Account Manager

Overview

Since our founding in 2004, AX9 Security, Inc. has emerged as one of the fastest-growing security providers in the nation. We pride ourselves on upholding the highest safety standards while diligently protecting our clients' assets. By joining the AX9 team, you will have the opportunity to advance your career with a leading security company dedicated to your professional growth. We are excited to welcome passionate individuals who are ready to contribute to our mission of ensuring safety and security in the communities we serve.

Job Summary:

We are seeking an Account Manager responsible for creating a seamless relationship between guards and customers. The Account Manager will oversee site operations, ensuring both guards and clients receive the highest level of support and service.

Essential Job Duties and Responsibilities:

Duties necessary to meet the minimum requirements of the position. Other duties may be assigned:

• Monitor and assist with staff clock-ins

• Schedule, confirm, and manage staff

• Conduct weekly site checks and customer contacts for all accounts

• Communicate effectively via email and phone calls

• Provide performance management and counseling to staff as needed

• Approve, review, and create system reports and update clients and corporate on incidents

• Source, hire, and onboard staff and vendors

• Train staff and coordinate uniform requests

• Maintain vehicles assigned to sites

• Approve time-off requests and shift times in scheduling systems

• Review verify and approve payroll for your staff and locations

• Review and correct lunch breaks, post meal penalties, and verify lunch times

• Perform other duties as required