Account Manager

Company Description
Axxiom Elevator specializes in the service, modernization, and repair of elevators, escalators, and moving walkways. Committed to the highest levels of customer satisfaction, Axxiom Elevator focuses on ensuring safe and reliable vertical transportation equipment for its clients. Known for delivering quality results, the company prioritizes efficiency and safety in every service provided. At Axxiom Elevator, our team makes a positive impact in ensuring seamless mobility for people and businesses.

Role Description
This is a full-time, on-site role for an Account Manager based in Tempe, Arizona. The Account Manager will be responsible for managing customer relationships, driving new business opportunities, and meeting sales targets. Day-to-day responsibilities include identifying client needs, developing tailored service solutions, preparing proposals, and maintaining consistent communication with potential and existing clients. The role also involves coordinating with internal teams to ensure timely service delivery and customer satisfaction.

Key Responsibilities:

Manage and maintain strong relationships with assigned clients
Serve as the primary point of contact for client inquiries and issues
Identify opportunities for account growth and upselling
Coordinate with internal teams to deliver products or services on time
Monitor account performance and prepare reports for clients and management
Ensure client satisfaction and resolve problems promptly
Maintain accurate records of client communications and activities
Stay informed on industry trends and competitors to provide strategic insights

Qualifications:

2–5 years of experience in account management, outside sales, business development, or a related customer-facing role
Must reside in or within a commutable distance to the Tempe, Arizona area
Proven ability to build and maintain strong client relationships
Strong communication, negotiation, and presentation skills
Demonstrated ability to meet or exceed sales goals and revenue targets
Excellent organizational and time management skills with the ability to manage multiple accounts
Proficiency with CRM software and Microsoft Office Suite
Self-motivated with the ability to work independently and collaboratively in a team environment
Strong problem-solving skills and a customer-first mindset
Valid driver's license with the ability to travel locally to customer sites as needed
Knowledge of the elevator, escalator, construction, or related service industry (preferred)