Account Manager - B2B SaaS (Hybrid)

Compensation: $75k – $120k • No equity

Lucen Timeline is a Visme sister company and it'a a fast-growing SaaS company that helps professionals simplify complex project visuals with elegant timelines, roadmaps, and Gantt charts built right inside PowerPoint. With millions of users worldwide - from Fortune 500 enterprises to global nonprofits - we’re trusted by teams who need to communicate plans clearly and drive alignment.

We’re now entering an exciting next stage: expanding beyond our flagship product into a multi-product SaaS portfolio. With the recent additions of new products, our focus is on deeper enterprise adoption, stronger cross-sell motions, and building long-term strategic customer relationships.

This role sits in Sales. You will carry a quota covering renewal, expansions, and cross sells on assigned book of business. This role is for Hybrid setup with 2-3 days weekly in the office.

What you’ll do • Act as the primary point of contact for assigned accounts, ensuring smooth renewals while nurturing customer relationships. • Manage renewal cycles - forecasting, pricing, negotiation, and contract execution. • Proactively identify under-utilized accounts and drive recovery actions. • Surface and act on upsell/cross-sell opportunities. • Conduct discovery-driven check-ins and business reviews that evolve into growth conversations. • Track and report on renewal rates, ARR health, and expansion pipeline. • Share customer insights with Product, Growth, and Sales to inform roadmap and GTM. • Contribute to team playbooks, renewal frameworks, and best practices as the role matures. • Build strong relationships with stakeholders at multiple levels - from champions and users to procurement and IT.

Who you are • 3-5+ years in SaaS account management, renewals, or commercial customer success. • Comfortable owning numbers — renewals, expansions, cross sells. Proven track record of meeting quota on renewals and upsell/expansion. • Strong negotiation skills and experience working with IT procurement and asset management teams. • Excellent communication and relationship-building abilities, from users to executives. • CRM fluency (HubSpot/Salesforce) and disciplined pipeline/forecasting habits. • A growth mindset - excited to adopt the growing function of account management as it evolves at Lucen. • Relationship-first — you build genuine trust and know the best way to drive revenue is to make partners feel like real partners, not ticket numbers • Proactive by default — you identify risk and opportunity before they become obvious • Comfortable with commercial conversations: pricing, renewals, contract terms, and negotiation.