Account Manager B2C - South Luzon Islands

JOB PURPOSE

Responsible for the profitable growth and effective management of assigned B2C distributors, customers, and channels in South Luzon. Drives volume, sales, channel development, commercial execution, collections, compliance, and distributor capability in partnership with the RSM.

KEY RESPONSIBILITIES

Distributor & Account Management

• Manage assigned B2C distributors and customers and build strong, sustainable business partnerships.
• Develop and execute distributor business plans, monthly contact plans, business reviews, and action plans.
• Monitor distributor capability, performance, inventory, service levels, and compliance.
• Maintain updated customer/distributor information, contracts, and business records.

Sales & Business Growth

• Plan, monitor, and achieve assigned volume, sales, margin, distribution, and channel targets.
• Monitor daily volume performance, identify gaps, and implement recovery and growth actions.
• Identify new customers, territories, channels, and incremental volume opportunities.
• Monitor competitor activities and market developments and recommend appropriate actions.

Channel & Commercial Management

• Implement B2C channel transformation initiatives, RTO development, commercial programs, promotions, and approved BDF initiatives.
• Ensure effective execution and monitoring of trade and channel programs.
• Develop market reach, availability, distribution, and channel productivity.

Financial & Contract Management

• Ensure timely collection and recovery of overdue accounts.
• Comply with sales, finance, commercial, and company policies.
• Monitor distributorship agreements and customer contracts, including renewals and compliance.
• Ensure required distributor reports and documentation are complete and submitted on time.

Operations, Customer & HSSE

• Coordinate with Technical and other functions on installations, safety requirements, service levels, and customer concerns.
• Ensure service providers and distributors deliver agreed requirements.
• Maintain proactive HSSE awareness and compliance.
• Resolve customer/distributor issues and escalate critical concerns appropriately.

Systems, Reporting & Business Reviews

• Actively use Solex/SFA and other systems and maintain accurate customer and activity information.
• Prepare timely business reviews, volume build-ups, market updates, and performance reports for the RSM.
• Provide regular updates on distributor performance, opportunities, risks, and action plans.
• Support cross-functional initiatives and provide sales-force backup when required.

People & Capability Development

• Own and continuously improve personal capability through the Individual Development Plan and relevant training.
• Share best practices and contribute to team and organizational capability-building initiatives.

KEY ACCOUNTABILITIES / KPIs

• Volume and sales achievement
• Margin contribution
• Distributor growth, capability, and compliance
• Channel expansion and RTO development
• Commercial program execution
• Collection / overdue recovery
• Customer and distributor service
• Solex/SFA adoption and data accuracy
• Business plan and reporting compliance
• HSSE and regulatory compliance

REQUIRED QUALIFICATIONS

• Bachelor's degree in Business, Marketing, Management, Sales, or related field.
• Minimum 3–5 years combined experience in sales, marketing, account, channel, or distributor management.
• FMCG, LPG, consumer goods, or distribution experience strongly preferred.
• Ability to plan and execute channel transformation and business growth initiatives.
• High personal effectiveness and ability to influence stakeholders without direct authority.
• Ability to work independently with minimal supervision.
• Demonstrates an Enterprise First mindset, looking beyond functional silos and contributing to the overall ILC/B2C bottom line.

SKILLS NEEDED

• Distributor & Channel Management – ability to manage, develop, and grow distributor partnerships.
• Sales & Commercial Acumen – understands volume, sales, margin, pricing, promotions, and profitability drivers.
• Business Planning – able to develop and execute account and distributor business plans.
• Negotiation & Influencing – able to gain commitment from distributors and stakeholders without direct authority.
• Data & Analytical Skills – able to analyze volume, sales, market, and distributor performance and translate insights into actions.
• Communication & Presentation – clear and confident when dealing with customers, distributors, and management.
• Relationship Management – builds strong and productive customer and distributor relationships.
• Problem Solving & Decision Making – identifies root causes and develops practical business solutions.
• Execution & Follow-through – converts plans into actions and consistently delivers commitments.
• Digital & Systems Skills – proficient in Excel, PowerPoint, Solex/SFA, and other business systems.
• Market & Competitor Analysis – able to identify market trends, competitor activities, risks, and opportunities.
• Organization & Time Management – effectively manages multiple accounts, field activities, priorities, and deadlines.
• HSSE Awareness – understands and promotes safety and compliance requirements.
• Adaptability & Resilience – able to perform effectively in a fast-changing and competitive business environment.
• Enterprise First Mindset – considers the overall B2C/ILC business impact and works beyond functional silos.

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About IPGG

Isla Petroleum and Gas Corporation (IPGG)is a joint venture between Isla Petroleum & Energy (IP&E) and CREASIA Energy Holdings, focused on LPG and energy ventures within the Isla Group. Acquired from Shell in 2012, IPGG is now aleading LPG distributor in the Philippines, operating across the supply chain—from importation and trading to marketing and distribution. Through its subsidiaryIsla LPG Corporation, it rebranded Shellane toSolane, now the#1 LPG brand in consumer preference.

IPGG also supports fuel conversion systems and piped LPG solutions nationwide. Its other subsidiaries,Isla Gas Terminals (ILG)andIsla Import Terminals (IITI), further strengthen its infrastructure and logistics capabilities. IPGG plays a vital role in advancing safe, reliable, and accessible energy solutions across the country.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.