Account Manager - Bakersfield, CA

Account Manager

The Account Manager is responsible for developing, supporting, and growing relationships with new and existing provider accounts within an assigned region. This role directly supports Ethos Laboratories’ purpose to Help More People by ensuring providers receive exceptional service, operational support, and ongoing partnership after implementation.

The Account Manager works closely with the Territory Manager to transition new accounts successfully and assumes primary responsibility for account performance after onboarding. This is a relationship-driven role focused on retention, organic growth, service excellence, and operational coordination.

Essential Duties and Responsibilities

• Assist the Territory Manager in identifying opportunities and qualifying leads within an assigned geography
• Support the sales process, including initial calls, implementation, first report review, and quarterly business reviews
• Maintain and strengthen existing provider relationships
• Drive organic growth within current accounts
• Conduct lunches, in-office visits, and account maintenance meetings as needed
• Attend and contribute to customer meetings, presentations, and events
• Coordinate patient billing questions, supply ordering, and client service needs
• Partner with the Field Operations Supervisor to support specimen collection operations and service excellence
• Provide weekly summaries of account activity and CRM updates
• Prepare presentation materials and coordinate logistics for provider visits
• Travel within assigned region, including overnight travel up to two nights per month
• Operate in full compliance with corporate policies and all applicable healthcare regulations
• Represent Ethos in a manner consistent with our Purpose and Core Values
• Perform additional duties as assigned