Account Manager

Life at Bloom

Join the dynamic team at Bloom, an innovative digital agency with offices in Montreal and Toronto. Here, flexibility, employee well-being, and work-life balance are at the heart of our priorities.

For 19 years, we have been proud to be recognized as one of Canada’s top employers. With over 75 passionate specialists, we help brands stand out online through a 360 marketing approach. Bloom offers a hybrid work model, and our interviews are held via video conference. Some roles may require in-person meetings.

The ideal candidate

The ideal candidate has at least 3 years of experience in account management, preferably within a digital marketing agency. This person excels in communication, fostering effective interaction with clients and fruitful collaboration within a multidisciplinary team. Furthermore, their expertise in project management is crucial to ensuring the success of the many projects to which they will contribute.

Role overview

Do you enjoy building lasting professional relationships with your clients? Thanks to your outstanding social skills, you will be the primary point of contact for our clients. You will work alongside a team of talented and dedicated digital professionals and a variety of passionate and stimulating clients across diverse industries.

As an Account Manager, you will have the opportunity to use your exceptional organizational skills to ensure that the work delivered to clients is of the highest quality, while respecting time and budget constraints. Your natural curiosity will help you fully understand client challenges and identify how our services can help them thrive. Your positive and proactive attitude will allow you to work closely with other team members to create a friendly and collaborative work environment where strategic ideas and innovative solutions come to life.

This is a newly created position due to the growth of our team.

Key responsibilities

Develop lasting professional relationships

• Foster strong partnerships with a diverse client portfolio through your in-depth research, creativity, communication skills, and ease in building connections.
• Actively work to improve clients' digital knowledge by inviting them to on-site and online training sessions and sharing useful content such as articles, videos, etc.
• Establish strong long-term relationships with clients by proactively identifying and sharing opportunities.

Oversee agency-client relationships

• Conduct periodic surveys and maintain ongoing communication with clients to ensure their complete satisfaction.

Strategy and execution

• Work with the team to develop and present digital marketing strategies and action plans, then oversee their execution.
• Prepare service proposals in collaboration with specialized teams.
• Prepare reports and hold follow-up meetings as needed.

Project management

• Collaborate with all departments and coordinate tasks to meet client expectations and provide them with exceptional quality work.
• Oversee all internal and external projects.
• Prioritize tasks and projects based on resources, time, and budget.

Budget management

• Define, supervise, monitor, and analyze costs and budgets related to execution and strategy.

Knowledge and skills

• Minimum 3 years of experience in project management and managing a client portfolio in an agency setting;
• Proficiency in project management tools (ClickUp, Asana, Trello, etc.);
• A university degree in marketing, communications, management, business, or any other related field;
• Excellent communication skills; fluency in English and French, both written and spoken, to communicate effectively with our bilingual clientele as well as international/national team members.
• In-depth knowledge of digital marketing:
  • Experience in digital marketing (SEM and SEO) and/or conversion rate optimization, affiliate programs, digital signage, social media data analysis, and others is an asset.
  • In-depth understanding of digital marketing strategies, including the latest trends and best practices.
  • Familiarity with various online marketing channels such as social media, email marketing, paid media, etc.
• Data analysis skills: Ability to interpret and analyze marketing data to identify trends, evaluate campaign performance, and recommend improvements. Use of data analysis tools such as Google Analytics, SEMrush, Moz, etc.
• Ability to establish and maintain positive client relationships;
• Management of client expectations and proactive problem solving;
• Ability to effectively manage time and priorities to meet multiple client needs;
• Intellectual curiosity and an analytical mind;
• A discreet person who demonstrates a high level of professionalism regarding sensitive information.

At Bloom, we offer

Benefits

• A 4.5-day work week;
• Hybrid work model, including the flexibility to work from home, offering you a perfect balance between professional and personal life while fostering productivity;
• 3 weeks of vacation and 5 flexible days;
• Agency closed between Christmas and New Year's;
• Health and dental insurance;
• Access to telemedicine;
• (EAP) Employee Assistance Program;
• Deferred profit-sharing plan and retirement savings plan;
• Flexibility to work from anywhere in the world for a certain period of time (some positions may require you to be present at the office; this benefit is offered to permanent full-time Bloomers who meet the minimum requirements);
• Flexible work schedule;
• Virtual and in-person team-building activities;
• Training and certifications;
• Recognition program: we give and receive points through our peer recognition platform, where you accumulate points to get the reward or gift card of your choice;
• Corporate discounts on glasses, sunglasses, lenses, and more.

At our offices

• Offices in Montreal and Toronto, easily accessible by public transit;
• Discounts on public transit with Opus & Cie;
• Free healthy snacks, coffee, and tea;
• Collaborative workspace;
• Bike parking at the office.

Thank you for your interest

We sincerely thank all candidates who apply, but we will only contact those selected for an interview.

Bloom is an equal opportunity employer and is committed to taking all necessary accommodation measures, upon request, throughout the recruitment and selection process.

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