Account Manager

The Key Account Manager is responsible for managing, retaining, and growing a portfolio of strategic customers within the road transport and warehousing business. This role focuses on building long-term partnerships with complex, high-value accounts while identifying opportunities to expand revenue through additional services, solutions, and operational improvements. The successful candidate will act as the primary commercial contact for key customers, ensuring customer satisfaction, business growth, and alignment between customer expectations and company capabilities. As part of a newly established business unit within Bnode, the role offers the opportunity to contribute directly to the development and success of a fast-growing organization operating in an entrepreneurial and dynamic environment. Your Responsibilities 1. Key Account Management Manage a portfolio of approximately 5 to 20 strategic customers. Build and maintain strong relationships with key decision-makers and stakeholders at multiple organizational levels. Act as the main point of contact for all commercial matters related to assigned accounts. Develop account plans that support customer retention, growth, and long-term partnership objectives. Monitor customer satisfaction and proactively address issues before they impact the relationship. 2. Business Development Within Existing Accounts Identify and develop opportunities for upselling and cross-selling road transport and warehousing solutions. Expand the scope of services delivered to existing customers through a consultative sales approach. Lead commercial negotiations, contract renewals, and pricing discussions. Support the acquisition of additional business within customer organizations and affiliated entities. 3. Strategic Stakeholder Management Build trusted relationships with senior customer stakeholders. Coordinate with internal operational, transport, warehousing, and management teams to ensure successful service delivery. Align customer expectations with operational capabilities and business objectives. Facilitate executive reviews and business performance discussions with key customers. 4. Performance Portfolio Management Deliver revenue growth and profitability targets for assigned accounts. Analyze customer performance, market developments, and competitive activity. Monitor KPIs, account profitability, and service quality. Prepare regular account reviews, forecasts, and growth plans. 5. Scope Autonomy Full commercial responsibility for a portfolio of 5 to 20 key accounts. Ownership of customer retention, customer development, and revenue growth within assigned accounts. High level of autonomy in managing customer relationships and identifying growth opportunities. Authority to initiate and lead commercial discussions, contract negotiations, and account development activities within agreed business guidelines. Close collaboration with operational teams while maintaining end-to-end accountability for customer success. Opportunity to influence commercial strategy and contribute to the development of a rapidly growing business unit targeting double-digit annual growth. 6. Innovation Expectations Actively identify and pursue new commercial opportunities within existing customer accounts. Challenge existing ways of working and propose improvements that create additional value for customers and the business. Contribute to the development of new service offerings, customer solutions, and go-to-market initiatives. Bring an intrapreneurial mindset by combining strategic thinking with hands-on execution. Support the growth ambitions of the business unit by continuously seeking innovative approaches to improve customer experience, operational efficiency, and commercial performance. Share market insights, customer feedback, and emerging trends to help shape the future direction of the business.