Account Manager

Brava is looking for a highly organized and relationship-driven Account Manager to support our distributor network. This role is focused on distributor success, account support, and long-term relationship management rather than direct sales.

The ideal candidate thrives in a fast-paced environment, can manage multiple complex workflows, and brings experience within the roofing or building materials industry. You will serve as a trusted partner to our distributors, ensuring they receive exceptional support, proactive communication, and operational coordination to help grow and strengthen their partnership with Brava.

Distributor Relationship Management

• Serve as the primary point of contact for distributor accounts within the assigned Territory, supporting inquiries, quotes, orders, returns, and ongoing account needs.
• Build and maintain strong, long-term relationships with distributors by delivering responsive communication and proactive support.
• Act as a trusted partner and advocate for distributors, helping resolve challenges, improve processes, and ensure a positive customer experience.
• Conduct regular account check-ins and business reviews to strengthen relationships, gather feedback, and identify opportunities for continued success.
• Maintain accurate account activity and customer records within Salesforce, including communications, order history, and support interactions.

Account & Customer Success

• Partner closely with Sales teams to strengthen distributor engagement and support long-term account growth within the assigned region.
• Identify opportunities to expand product utilization within existing distributor relationships through education, collaboration, and strategic support.
• Maintain strong knowledge of Brava products, market trends, and customer needs to provide informed recommendations and support.

Logistics & Administrative Excellence

• Monitor distributor inventory levels and coordinate proactively with Brava’s production schedule to support accurate forecasting and timely fulfillment.
• Manage operational workflows including returns, shipping issues, account setup, and order coordination while ensuring timely and accurate resolution.