Account Manager
About Us
Babcock & Wilcox is a leader and innovator in the energy transition, providing an extensive range of proven, clean power production technologies. We deliver environmentally conscious, technology-driven solutions and services to energy and industrial customers worldwide – safely, ethically and as promised. At B&W you'll find interesting and challenging work, outstanding career growth opportunities, a competitive benefits package, and a great work environment.
B&W Canada is currently seeking a motivated individual to fill the role of Account Manager in the province of Alberta. This is an entry level position that provides an exciting opportunity for a motivated individual to learn about our products and services.
Why choose B&W?
Highly supportive work environment focused on diversity, equity and inclusion.
Vacation policy focused on fostering a productive work / life balance
Comprehensive compensation package, health and dental benefits and pension and savings plans
Employee and Family Assistance Program
Great team Environment
Opportunity to travel for the company and work in other areas of the country
Educational opportunities though courses dedicated to product knowledge and job skill improvement
Social events
Mentorship and training when onboarded and throughout your career
Job Description Summary
The Account Manager is responsible for customer management and leading sales for a geographic region. This involves consistent face-to-face visits with existing customers expanding portfolio to existing customers and cold calling on new customers. This position must understand B&W’s products and services and be able to provide solutions to customers from B&W offerings. Success in this position will be defined quantity and quality of opportunities, achieving incremental growth and demonstrating customer diversity in various markets.
Specific Duties
Achieve or exceed bookings (50%)
Plan visits/development of customer relationships
Full understanding of our customer’s equipment
Expert knowledge of our product lines
Cold calls to potential customers
Warm calls to leads/existing customers
Customer Relationship Management (35%)\:
Build and maintain strong customer relationships
Responsible for customer troubleshooting/escalation to appropriate subject matter expert for solution
Educate customers on new/enhanced product lines/services
Business Expansion (15%)
Demonstrate the use of data analytics and marketing to produce successful targeted sales campaigns
Demonstrate execution of self-designed territory plan
Increase service market (Field Service, Construction, Service Projects, etc.)
Actively pursue customer feedback
Keep Customer Relationship Management software records up-to-date
Other duties as assigned by the Company