Account Manager

You own the commercial growth of existing client relationships: renewal, expansion, and retention. ABOUT CENTRAX DIGITAL Centrax Digital is an AI-first consulting and digital engineering firm operating from Bryanston, Sandton and Grand Prairie, Texas. We are a Level 1 B-BBEE, black woman-owned Advanced Zoho Partner. Our work spans AI and advisory, platforms, cloud and security, and digital engineering, delivered on our own published methodology. Because Innovation Matters. THE ROLE To grow the commercial value of existing Centrax Digital client relationships. You are accountable for renewal, expansion, and retention revenue across an assigned account book. Customer Success owns adoption and service; this role owns commercial growth. WHAT YOU WILL DO - Own commercial relationships across an assigned book of existing accounts. - Maintain account plans for each major account: organisation map, buying group, current state, expansion thesis, and renewal triggers. - Lead renewal conversations and coordinate commercial uplift, term renegotiation, and contract changes. - Identify and qualify expansion opportunities, partnering with the Account Executive on new business within the account. - Run quarterly account reviews with the client commercial sponsor alongside the Customer Success Lead. - Manage commercial issues including invoicing disputes, payment delays, and contract amendments. - Coordinate cross-functional input across Customer Success, Engagement Leads, Practice Leads, and Finance. - Maintain accurate account data and forecasting in Zoho CRM. - Achieve quarterly and annual targets on retention, expansion, and net revenue retention. WHAT YOU NEED - Bachelor's degree in Business, Marketing, or a related field. - Minimum 3 years in account management, customer success, or sales in a B2B context. - Demonstrable track record of growing revenue from existing accounts. - Experience managing renewals, including uplift and renegotiation. - Comfortable reading and structuring contracts, master agreements, renewals, and amendments. - Account management methodology certification preferred. Sales methodology certification is an advantage. - Technology services, consulting, or SaaS experience is an advantage. WHERE THE BOUNDARIES SIT Adoption and service quality sit with Customer Success. New logo acquisition sits with the Account Executive. HOW THIS ROLE EVOLVES Progression runs towards Senior Account Manager and Account Director. WORKING ARRANGEMENTS Standard working hours of 08:00 to 17:00, Monday to Friday, with flexibility around client reviews and renewal cycles. Hybrid working in line with company policy. Travel to client sites for quarterly reviews and renewal conversations. Standard 21 days annual leave and BCEA leave entitlements apply. REMUNERATION Market related, commensurate with experience. EMPLOYMENT EQUITY AND POPIA Centrax Digital is an equal opportunity employer. Appointments are made in line with the Employment Equity Act and the company's employment equity plan, and preference may be given to suitably qualified candidates from designated groups. By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA. HOW TO APPLY Apply through the Centrax Digital careers portal. Applications close on the target date shown on this listing. Shortlisted candidates will be contacted; if you have not heard from us within four weeks of the closing date, please consider your application unsuccessful.