Account Manager (Chinese-speaking)

Your day-to-day:

• Act as the main point of contact and dedicated Account Manager for B2B customers within the China market, maintaining consistent communication via localized channels (WeChat, email, phone, online, in-person) to ensure customer satisfaction and retention
• Proactively identify and drive new upsell opportunities within the Chinese account portfolio, managing each deal through to successful closure
• Generate new ideas for value-creating activities tailored to Chinese customers (localized campaigns, feedback collection channels, market-specific use cases)
• Act as the primary product advocate, competently addressing technical topics and providing guidance to customers and internal stakeholders
• Oversee and maintain CRM data quality (including status updates, opportunity tracking, tasks, conversions, and data enrichment), ensuring accuracy and timely follow-up

Your skills & experience:

• At least 1-2 years of experience managing customer engagements, with a proven track record of driving positive outcomes for clients
• Fluency in written and verbal communication skills in Mandarin Chinese, along with excellent business English
• Strong relationship-building skills and deep understanding of Chinese business etiquette, negotiation norms, and corporate culture
• Customer advocacy: Strong internal communication skills to effectively represent customer interests and collaborate with cross-functional teams
• Strategic mindset to identify and drive account expansion opportunities
• Effective objection handling: confidence in handling difficult conversations and turning challenges into solutions
• Comfortable handling technical topics and coordinating across teams to resolve issues

Nice to have:

Salary & Benefits: