Account Manager
City Wide Facility Solutions is currently seeking an Account Manager to join our team. As a key part of our organization, you will manage client accounts, build strong relationships, and ensure outstanding service delivery to meet and exceed customer expectations.
Key Responsibilities:
- Manage all aspects of assigned client relationships, including retention, satisfaction, and growth opportunities.
- Coordinate and communicate effectively with contractors and service providers to ensure high-quality service performance.
- Conduct regular quality control inspections and address any issues promptly to maintain service standards.
- Negotiate contracts and service agreements with clients to expand our offerings and increase revenue.
- Utilize CRM software to document client interactions, track service delivery, and manage schedules.
- Collaborate with internal teams including accounting and operations to resolve client concerns and streamline processes.
- Develop and implement strategies to improve client satisfaction and operational efficiency.
Join City Wide Facility Solutions and contribute to creating outstanding facility management solutions that elevate environments and build lasting relationships.
Requirements
- 1-3 years of experience in account management, sales, or facility management preferred.
- Strong interpersonal and communication skills, both verbal and written.
- Detail-oriented with excellent organizational and problem-solving abilities.
- Ability to manage multiple client accounts and prioritize tasks effectively.
- Proficiency in Microsoft Office applications and CRM systems.
- Reliable transportation and valid driver’s license.
- High school diploma required; associate or bachelor’s degree preferred.
Benefits
City Wide Facility Solutions offers a competitive compensation and benefits, including
- Medical
- Dental
- Vision
- PTO
- Base + commission
More on City Wide...
City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at
City Wide is an Equal Opportunity Employer.
As published by workable · 7 questions · 1 written answer
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Were you referred by anyone at City Wide? If yes, please include the name and location of the referral., Cover letter, Can you provide proof that you are legally eligible for employment in the US?, Have you previously been employed by City Wide?, Have you interviewed for a City Wide job in the last 12 months?, By selecting "Yes" you acknowledge that City Wide has the right to run a background check and that your employment (or Independent Contract Agreement) may be contingent upon the results., By selecting "Yes" you acknowledge the work requirements listed in the job description and agree to the scope of work contingent on offer., Have you ever been convicted of a crime (i.e., felony, misdemeanor)
Short answers (2)
- Do you have 2+ years outside B2B sales experience?
- This positions requires proficiency in a CRM system (Client Relationship Management). What system (s) are you proficient in to track client activity?
Pick from a list (4)
- Do you have 3+ years experience in an Account Management, Client Relations/Retention or other similar role?
- Do you have 3+ years experience in a client retention role, with goals or metrics to demonstrate success?
- Have you achieved or exceeded client retention or satisfaction goals set for you?
- Have you been responsible for managing vendor relationships in a past role?
Written answers (1)
- Why are you interested in this position with City Wide?