Account Manager
City Wide Facility Solutions is excited to announce an opening for a talented Facility Solutions Manager to become part of our vibrant team! As the frontrunner in the building maintenance sector, we offer a diverse array of solutions to a multitude of clients. This role is crucial in guaranteeing that our clients experience top-notch service, exceptional quality, and ultimate satisfaction.
The Facility Solutions Manager will take charge of all facets of an assigned client’s facility services. This includes building strong relationships, pinpointing needs, crafting tailored service strategies, and ensuring strict adherence to all contract specifications. The ideal candidate will demonstrate outstanding leadership skills and a steadfast client-centric approach, consistently meeting or surpassing our clients' expectations.
The role of the Facility Solutions Manager encompasses, but isn’t limited to:
- Managing client accounts to ensure retention and growth through outstanding service delivery.
- Nurturing relationships with contractors and suppliers, guaranteeing quality and compliance with service agreements.
- Carrying out regular assessments and quality control checks, swiftly addressing any emerging issues.
- Leveraging City Wide’s CRM system to monitor client interactions and service effectiveness.
- Guiding operational teams while ensuring comprehensive training and development initiatives are implemented.
- Working alongside internal teams to resolve challenges and execute effective solutions.
- Tracking client satisfaction metrics and compiling detailed reports for management evaluation.
Requirements
The ideal candidate will possess the following qualifications:
- A minimum of 1-2 years of experience in facility management or a related field.
- A proven track record in client management and business development.
- Strong interpersonal and communication skills, both verbal and written.
- Bachelor’s degree in a relevant discipline is preferred.
- Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
- Proficiency in Microsoft Office Suite and familiarity with CRM systems.
- Ability to travel to client locations as needed; reliable transportation is required.
This position requires a candidate who is detail-oriented, possesses exceptional problem-solving skills, and is committed to fostering positive client relations. If you are driven by results and dedicated to providing outstanding service, we invite you to apply for this opportunity with City Wide Faci. lity Solutions.
Benefits
- Base Salary $67,500 - $75,000 - Total Compensation Year 1 - $90,000 - $115,000 based on performance.
- Uncapped Bonus and Commissions Potential
- Dental, medical and vision insurance
- Life insurance paid by company
- 401k + 4% match by company
- 8 paid Holidays
- Designated Territory
- Mileage reimbursement
- Company issued equipment (cellphone, laptop, and tablet)
Skills
As published by workable · 6 questions
Basics
First name, Last name, Email, Headline, Phone, Address, Photo, Resume, Were you referred by anyone at City Wide? If yes, please include the name and location of the referral., Can you provide proof that you are legally eligible for employment in the US?, Have you previously been employed by City Wide?, Have you interviewed for a City Wide job in the last 12 months?, By selecting "Yes" you acknowledge that City Wide has the right to run a background check and that your employment (or Independent Contract Agreement) may be contingent upon the results., By selecting "Yes" you acknowledge the work requirements listed in the job description and agree to the scope of work contingent on offer., Have you ever been convicted of a crime (i.e., felony, misdemeanor), If yes, please explain.
Pick from a list (6)
- A minimum of 1-2 years of experience in facility management or a related field.
- A proven track record in client management and business development.
- Do you have B2B Sales Experience? If so, how many years?
- Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
- Proficiency in Microsoft Office Suite and familiarity with CRM systems.
- Ability to travel to client locations as needed; reliable transportation is required.